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Helpdesk

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About Afghanistan Faiz Satellite Communications AFSAT

Afghanistan Faiz Satellite Communication (AFSAT) is Non-Religious, Non-Political, and Non-Government related profit Company created on 08 March 2007 by Merging of Faiz Internet Company which was present in Afghanistan for last five years since 2002 Faiz Internet Company changed its Name to AFSAT on 08th March 2007.
AFSAT is working in the fields of Communication services provided by AFSAT are Internet connectivity VIA Satellite, Wireless, Computer parts sales and Maintenance it support or other means. AFSAT is also working in the fields of IT, Networking and other services closely related to the Communication Business.

Job Summary

Under the direct supervision and in close coordination with the Support Manager Helpdesk Support Officer is responsible to provide first line support for the customers, handling incoming calls and emails, assigning and managing emails.

Job Details

Date Posted: 19 Nov 2016 Reference: AFSAT/VA/61
Closing Date: 10 Dec 2016 Work Type: Full Time
Number of Vacancies: 1 Gender: Any
Functional Area: IT Open Ended: NO
Nationality: Afghan Salary Range: As per NTA Salary Scale Policy
Contract Type: Permanent Years of Experience: 3 Year(s)
Contract Duration: 0 Year(s) & 0 Month(s) Extension Possibility: No
Probation Period: 1 Month

Duties and Responsibilities

• Provide support and resolve problems to the end user’s satisfaction

• Respond to requests for technical assistance in person, via phone or email.
• Helpdesk working primarily with the Customers and providers Support Team.
• Communicate effectively with Customers.
• giving activity reports to support Manager
• Any other task assigned by the Technical Manager.

Travels to Provinces

Require Travels to Provinces

Skills

1. Must be Proficient in Microsoft Office Applications (Word, Excel, PowerPoint & Outlook).
2. Must possess excellent English speaking and writing abilities.
3. Possess a high level of professionalism and strong level of customer services.
4. Be able to create good relations with colleagues and clients.
5. Must have good organizational skills.
6. Must handle and manage multiple tasks.
7. Must be flexible with working hours.

Qualifications

1. High school diploma. Bachelor degree preferred
2. At least over 3 Years of Experience in this field
3. Strong organizational and analytical and interpersonal skills.
4. Able to communicate fluently in Dari, Pashto & English.

Job Location

Afghanistan - Kabul

Education:

High School, Education

Submission Guideline

Interested candidates may send their application, resume to the below mentioned email.
Please mentioned the vacancy number and Job Title at the subject line of your email.
Only shortlisted employees will be invited for the interview and test.

Contact Numbers: 0799 373 642

Submission Email

jobs@afsat.af

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