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Field Support Representative

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About Arianna Professional Logistic Services

With headquarters in Kabul, Afghanistan, Arianna Professional Logistic Services (APLS) provides superior Field Support Services for the implementation of Harris Products and Services in Afghanistan, serving both the domestic and international sectors. APLS brings a fresh and innovative approach to Field Support Services, acting as liaison between the end-user and the Prime Contractor.
As experts in project management APLS is involved in every stage. Our extensive skills encompass all aspects of implementation and operation, including Harris systems training and technical field support. Typically, we are on-site at the locations handling client’s concerns, providing functional and technical training and support, and resolving any and all troubleshooting issues that arise when the client initiates system usage in a live setting.
Exceptional functional and technical expertise coupled with extensive industry knowledge makes APLS the ideal choice for a business partner to manage the implementation of any project.

Job Summary

The Field Support Representative (FSR) will be responsible for providing our on-site technical customer service and Training. This position will include high scale technical duties, and written service reports. This is a customer facing position.

Job Details

Date Posted: 26 Nov 2016 Reference: 06 FSR
Closing Date: 25 Dec 2016 Work Type: Full Time
Number of Vacancies: 10 Gender: Any
Functional Area: IT - Software Open Ended: NO
Nationality: Afghan Salary Range: As per company salary scale
Contract Type: Permanent Years of Experience: 1 Year(s)
Contract Duration: 0 Year(s) & 0 Month(s) Extension Possibility: No
Probation Period: 3 Months

Duties and Responsibilities

• Install, service and maintain Radio/Networking equipment at designated locations
• Act as technical consultant and liaison with customer management and technical counterparts
• Perform Technical analysis and/or “collect Data”
• Work with Team Leader and attend meetings
• Conduct preventative maintenance and provide Technical Support to the customer
• Maintain a Log Sheet of activities
• Travel and work overtime, as required
• Be responsible for all aspects of safety on the job, including the operation and maintenance of all assigned gear required
• Conducts training sessions and assists in evaluating the effectiveness of training activities. May assist with updating course documentation on a continuous basis to ensure timeliness and relevance
• Provide instruction to military students and civilians in advanced individual and/or collective training for all Tactical and Strategic systems to support Mobile Training Team (MTT) missions
• Position includes formal platform instruction and hands on training with appropriate military equipment in a local field environment or hostile zones.
• Technical Trainers will teach, mentor, and coach students; provide an example of professionalism to the students. Lead students through a government-approved program of instruction in a classroom and outdoor setting using military training model
• Test students on each block of instruction and provide remedial training and retesting as needed. Assist in course development as required
• Stay flexible to changing schedules and requirements, ensuring standards of training are achieved. Operate independently with little direct supervision
• Able to do job operations which is not against accepted rights
• other tasks which will be given to employee by office

Qualifications

• Technical certification from HARRIS Corporation for radio devices (RF-7800-H, RF-7800W, RF-7850M, RF-7850s, RF-7800), any other certificate is an advantage
• Having passed PCAS/screening is considered an advantage
• 1 year experience of working with HARRIS radio devices
• Report writing skills
• Familiar with standard concepts, practices, and procedures within the Afghanistan Security Forces; Relies on limited experience and judgment to plan and accomplish goals
• Works under general supervision; typically reports to a supervisor or manager
• Have a minimum of one year hands-on technical experience with networking systems
• Must be proficient in the English and Dari or Pashtu languages with good communication skills
• Bachelor of computer science/ Diploma of computer science
• CCNA and MCSE online certifications will be preferred
• Afghan National only
• Ability and willingness to travel regularly within assigned territory, at times requiring overnight stay, as required
• Ability and willingness to work overtime, as required
• Ability and willingness to work frequently in a hostile and/or military environment requiring use of Personal Safety Equipment and exposure to combat zone, as required
• Ability and willingness to comply with stringent drug testing and background check requirements set by customer safety requirements, as required

Please note that APLS does NOT provide technical training for HARRIS radios.

Job Location

Afghanistan - Badakhshan
Afghanistan - Badghis
Afghanistan - Baghlan
Afghanistan - Balkh
Afghanistan - Bamian
Afghanistan - Daikondi
Afghanistan - Farah
Afghanistan - Faryab
Afghanistan - Gardez
Afghanistan - Ghazni
Afghanistan - Ghowr
Afghanistan - Hairatan
Afghanistan - Helmand
Afghanistan - Herat
Afghanistan - Jawzjan
Afghanistan - Kabul
Afghanistan - Kandahar
Afghanistan - Kapisa
Afghanistan - Khost
Afghanistan - Kunar
Afghanistan - Kunduz
Afghanistan - Laghman
Afghanistan - Logar
Afghanistan - Nangarhar
Afghanistan - Nimruz
Afghanistan - Nuristan
Afghanistan - Oruzgan
Afghanistan - Paktia
Afghanistan - Paktika
Afghanistan - Panjshir
Afghanistan - Parwan
Afghanistan - Samangan
Afghanistan - Sar-e Pol
Afghanistan - Takhar
Afghanistan - Wardak
Afghanistan - Zabul

Education:

Diploma, IT - Software

Submission Guideline

APLS will only employ those who are legally authorized to work in Afghanistan for this position. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
Please send your resume and cover letter to the provided email address no later than 25.Dec.2016 - 15:00.
your email title must be 06 Field Support Representative, otherwise your application will not be considered.

Submission Email

jobs@apls.af

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