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Intern - NOC Technician

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About I Engineering Group

We Provide end-to-end engineering infrastructure solutions to the telecommunications and power industries across Africa, the Middle East and Southeast Asia. Employing a dynamic and personal approach, we have grown rapidly since our inception in 2007 to reach 16 operations with 1,000 employees. We integrate our core competencies with our clients’ businesses to provide cost-effective solutions that allow our clients to succeed in their business goals.

Our vision

Become the leading provider of managed services to the telecom industry in Africa and the Mideast, seamlessly integrating our core competencies with our customers’ businesses, and providing cost effective solutions.

Our Mission

We strive to be clients’ preferred telecoms infrastructure services partner providing solutions in line with constantly changing market needs.

Job Summary

Based in Kabul

Job Details

Date Posted: 29 Nov 2016 Reference: i eng-NOC-001
Closing Date: 13 Dec 2016 Work Type: Full Time
Number of Vacancies: 3 Gender: Male
Functional Area: Technical Open Ended: NO
Nationality: Afghan Salary Range: As per company salary scale
Contract Type: Internship Years of Experience: 3 Year(s)
Contract Duration: 0 Year(s) & 0 Month(s) Extension Possibility: No
Probation Period:

Duties and Responsibilities

NOC Engineer Roles and Responsibilities


• Responsible for alarm monitoring and escalation, restoration, information
Responsible of fault escalation: -
1- TT quality; Escalate on time and accuracy.
2- Send SMS on time, voice call, email.
3- Update on time with proper information in remedy and via SMS.
4- Closing on time with right root cause.
5- Inform shift manager about L1 and important outage within 5 MIN and update him/her every 30 min.

Responsible for CRs surveillance quality,
1- Monitor from beginning and end the CR.
2- System healthy checking has been done when CRs are finished.
3- Report CR status in Remedy when CRs are finished.
4- TT created when CRs time expired and there was faulty.
5- Report sending on time and accurate.

Daily report (Exco that should be update in daily base, morning evening that should be update For sending report)

• Handover report
• Access control with subcontractor and Landlord
• Checking related emails (personally and group email)

Skills

• Languages: Fluency in Dari and English is required. Advanced computer skills;
• Integrity, honesty and commitment;
• Good communication skills

Qualifications

• Afghan National;
• Bachelor’s Degree in Computer Science or a related field is desirable.
• Experience: At least three years directly relevant experience.

Job Location

Afghanistan - Kabul

Education:

Bachelors Degree, Technical

Submission Guideline

Make sure to write the position title and vacancy number in the subject line of your email and send your CV along with a cover letter to:

Only short listed candidates will be notified.

Submission Email

mkhan@ieng-group.com

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