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Tele-Sales Supervisor

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About Vision Financial Services

-Vision Financial Services (VFS) is first of its kind financial services provider in Afghanistan. Based in Kabul, VFS has a wide and extensive network across Afghanistan.

At VFS we believe that our clients must have access to new and innovative products at competitive rates. We have therefore invested in superior technology, best in class technical expertise and experienced customer support team to enable us to deliver the highest quality products and services. or visit our website www.vfs.af

Job Summary

We are looking for an enthusiastic Tele-sales Supervisor (Male)to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
An effective tele-sales Supervisor must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as trading with complaints and doubts.
The goal is to help the company grow by bringing in customers and developing business.
The “Trading Desk Supervisor” is responsible to attend outbound calls in an effective and efficient manner. They are intended to follow the process and procedure of taking customer calls. All trading Desk Supervisor are reporting to trading Desk Manager for any related issue and the Manager will be directly reporting to the top management.
www.vfs.af

Job Details

Date Posted: 31 May 2017 Reference: VFS/VA/17-053
Closing Date: 30 Jun 2017 Work Type: Full Time
Number of Vacancies: 1 Gender: Any
Functional Area: Sales/Marketing Open Ended: NO
Nationality: Afghan Salary Range: As per company salary scale
Contract Type: Permanent Years of Experience: 3 Year(s)
Contract Duration: 0 Year(s) & 0 Month(s) Extension Possibility: No
Probation Period: 3 Months

Duties and Responsibilities

• Customer deal should take no more than 25 sec.
• Needs to apply friendly Verbal communication.
• Follows company’s rules and procedure while attending customer calls.
• Effective communication, proper listening, call attending and data entry skills.
• Customer service and multi-tasking techniques.
• Keep customer confidentiality.
• Maintain the Dealing Center database up to date.
• Strictly enforce Clients Trade Limits as per the Company’s policy
• Make sure that the customer receive his dealing price.
• Answering clients questions with a proper manner.
• Providing information of the company comprehensively.
• Make sure that all customers are and properly registered in the system.
• Be polite and patience during attending customer calls.
• Handle challenging customers and large number of calls.
• Keep proper records of the registered transactions on timely basis.
• Provide a genuine daily work report “shift wise” to supervisor.
• Fully coordinate with each other in all operations duties.
• Other duties and responsibilities as assigned by the Dealing Centre Supervisor.

Skills

• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints

Qualifications

• High school diploma; BSc/BA will be a plus
• Proven experience as tele-sales representative or other sales/customer service role

Job Location

Afghanistan - Kabul

Education:

Bachelors Degree, Sales/Marketing

Submission Guideline

interested candidates may send their resume and one recent photo electronically.
Or visit our Website www.vfs.af/work with us

Submission Email

Applications@vfs.af

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