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Customer Services Officer

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About Afghan United Bank

Afghan United Bank is a local bank, licensed by the Afghanistan Central Bank in 2007. Currently this bank has 27 branches across the country. The bank provides various banking products to its clients and customers including Islamic Banking.
For more information kindly visit: www.afghanunitedbank.com

Job Summary

The CSO is responsible for providing excellent customer services for bank’s clients by processing the transactions on time and accurate, answering, guiding customers on various bank’s products, cross selling of products and building rapport with customers.

Job Details

Date Posted: 16 Jul 2017 Reference: AUB/HR/017-018
Closing Date: 26 Jul 2017 Work Type: Full Time
Number of Vacancies: 2 Gender: Any
Functional Area: Banking Open Ended: NO
Nationality: Afghan Salary Range: As per company salary scale
Contract Type: Permanent Years of Experience: 2 Year(s)
Contract Duration: 0 Year(s) & 0 Month(s) Extension Possibility: No
Probation Period: 3 Months

Duties and Responsibilities

1. Ensure that customers receive excellent services by providing quick and accurate information and
processing the requests as efficient as possible.
2. Get ensured of proper clients identifications.
3. Verification of account opening and account closing.
4. Assess bank’s clients and guide them how to fill the required forms & applications.
5. Communicate to promote various products of the Bank to the clients.
6. Provide needed documents and review clients’ files to ensure all required documents have been completed.
7. Handle or solve clients’ concerns and/or quires to ensure of the highest possible clients’ satisfactions.
8. Promote bank’s image in the community.
9. Other job-related tasks as assigned by the management.

Skills

• Excellent communication skills/customer services skills.
• Ability of analyzing and solving problems.
• Good communication skill both oral and written in Dari, Pashto and English.
• Familiarity with computer programs (Office package).
• Team player and ability to work under stress.

Qualifications

• University degree in Banking or in Business Administration.
• Minimum 2 year of experience in customer services, dealing with clients preferably with a Bank.

Job Location

Afghanistan - Kabul

Education:

Bachelors Degree, Banking

Submission Guideline

Interested Candidates can send their resumes with their recent photo to below mentioned email:
Kindly mention the title of position in the subject line of your e-mail

Submission Email

jobs@afghanunitedbank.com

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