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VISA ASSISTANT (FSN-7)

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About U.S. Embassy

U.S. Embassy Kabul Afghanistan

Job Summary

VISA ASSISTANT (FSN-7)

Job Details

Date Posted: 17 Jul 2017 Reference: 17-089
Closing Date: 30 Jul 2017 Work Type: Full Time
Number of Vacancies: 1 Gender: Any
Functional Area: General Open Ended: NO
Nationality: Salary Range: As per company salary scale
Contract Type: Permanent Years of Experience: 2 Year(s)
Contract Duration: 0 Year(s) & 0 Month(s) Extension Possibility: No
Probation Period: 3 Months

Duties and Responsibilities

Screens incoming documentation to organize and track visa applications according to a relatively complicated set of laws and procedures. Accurately responds to a myriad of inquiries and requests for information from the public, Ministry of Foreign Affairs, National Visa Center, DoS Visa Office and DHS via mail, phone calls, and e-mails, while consistently demonstrating consistent good customer service skills. Distinguishes between multiple complex visa categories, and their specific requirements, to accurately process applications and security advisory opinions.

Skills

SKILLS AND ABILITIES: Data entry using consular software; Microsoft Office suite; if applicable, cashier software, including the ability to properly account for approximately $100,000 per month in fees. Customer service skills, especially providing detailed information on visa application procedures and immigration law in person, by phone and through email. Translation services for visa interviews.

Qualifications

QUALIFICATIONS REQUIRED
Applicants must address required qualifications criteria listed below with specific information supporting each item. Failure to do so may result in a determination that the applicant is not qualified.
1. EDUCATION: Completion of High School required. U.S. Embassy Kabul Human Resources Office VACANCY ANNOUNCEMENT: VISA ASSISTANT (FSN-7) Announcement Number: 17-089
2. EXPERIENCE: Minimum of two years’ experience of consular or customer-service work and/or work applying regulations is required.
3. LANGUAGE: Level IV (Fluent) English and Dari/Pashto is required.
4. SKILLS AND ABILITIES: Data entry using consular software; Microsoft Office suite; if applicable, cashier software, including the ability to properly account for approximately $100,000 per month in fees. Customer service skills, especially providing detailed information on visa application procedures and immigration law in person, by phone and through email. Translation services for visa interviews.
5. JOB KNOWLEDGE: Detailed knowledge of U.S visa laws, including all categories of nonimmigrant and immigrant visas. Understand of all visa processing procedures, including taking fees (if applicable), entering applications, drafting security clearance requests, and printing visas on controlled visa foils.

Job Location

Afghanistan - Kabul: PROVINCIAL CENTER (KABUL)

Education:

High School, General

Submission Guideline

HOW TO APPLY: Applicants must submit the following documents to be considered. Failure to do so may result in a determination that the applicant is not qualified.
1. Universal Application for Employment (UAE) (Form DS-174), which is available on our website or by contacting Human Resources. (See “For Further Information” above);
2. Any additional documentation that supports or addresses the requirements listed above (e.g. transcripts, degrees, etc.)
WHERE TO APPLY:
Human Resources Office, U.S. Embassy Kabul
Subject line must be: (Visa Assistant VA 17-089) or your application may not be considered.
EQUAL EMPLOYMENT OPPORTUNITY: The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation. The Department of State also strives to achieve equal employment opportunity in all personnel operations through continuing diversity enhancement programs. The EEO complaint procedure is not available to individuals who believe they have been denied equal opportunity based upon marital status or political affiliation. Individuals with such complaints should avail themselves of the appropriate grievance procedures, remedies for prohibited personnel practices, and/or courts for relief.

Submission Email

Applications should be submitted through e-mail to this address: kabuljobs@state.gov

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