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Customer Assitance Helpdesk

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About Easy Connect

Easy Connect is the first Afghan Woman owned ISP in Afghanistan.
This company is 100% Afghan owned and its nation-wide network and operations are managed by a team of highly qualified professionals having over a decade of experience in the diverse areas of ISP and ICT sector with different national and international organizations and have got vast experience in development of numerous projects in the most challenging regions of Afghanistan.

Easy Connect is a leading Internet Service Provider (ISP), Information & Communication Technology (ICT) and Data related services provider with a wide range of solutions and packages to meet the requirements of our clients in Afghanistan with its registered corporate Head Office in Kabul.

Our sales and engineering teams are highly experienced in understanding customer needs and identifying the most cost effective and reliable solutions that meet our customer's requirements. The EC installation and network operations team have the experience and local knowledge needed to rapidly provision services to new customers and continuously monitor all services for highest standards.

Job Summary

Provide online assistance over phone, chat and e-mail to ISP customers to troubleshoot Vsat, Wimax, wireless connection and LAN issues). Deliver up to customer satisfaction.

Job Details

Date Posted: 12 Sep 2017 Reference: 0202
Closing Date: 30 Sep 2017 Work Type: Full Time
Number of Vacancies: 2 Gender: Female
Functional Area: Sales/Marketing Open Ended: NO
Nationality: Afghan Salary Range: As per company salary scale
Contract Type: Permanent Years of Experience: 1 Year(s)
Contract Duration: 1 Year(s) & 0 Month(s) Extension Possibility: Yes
Probation Period: 3 Months

Duties and Responsibilities

-

Skills

Computer Hardware and Networking knowledge LAN and WAN
• Good understanding of IP, Routing and switching is required
• Should be comfortable in e-mail communication with customers.
• Should be comfortable working in 24*7 rotational shifts.
• Excellent communications, interpersonal, and problem-solving skills.
• Flexible person with the ability to manage the client in stressful situations
• Demonstrates capacity for taking ownership of issues and working them through to resolution.
• Takes a logical and orderly approach to analyzing problems, organizing work and planning actions.
• Identifies needs of both internal and external customers and meets or exceeds their expectations.
• Strong MS office skills.

Qualifications

Bachelor Degree in Business Administration / Information Technology / Marketing is preferred
Previous work experience in Telecom/ISP/ICT Industry is preferred
Proficiency in MS-Office Suite like MS Word, Excel, PowerPoint and Office emails

Job Location

Afghanistan - Kabul

Education:

Bachelors Degree, Sales/Marketing

Submission Guideline

Send your CV along with a Cover Letter to the submission email
(or) Apply online through jobs.af portal
Only Shortlisted candidates will be contacted

Submission Email

hr@easyconnect.af

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