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Marketing assistant, Call Center Agent

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About Sahebe Financial Services

Sahebe Financial Service (SFS) employs over 50 full-time highly qualified Afghan, with educational backgrounds that include graduate, post graduate and tertiary professional certifications. Our management brings decades of experience managing projects for both the public and private sector in Afghanistan, in areas of financial management. Our operation is made possible by a team of 10 dedicated support staff. All of our team members are fluent in English Dari and Pashto.
Since 2013, Sahebe financial service has provided professional business services to over 200 organizations across Afghanistan. Our clients range from small companies, nonprofit, and corporation to development institution and government customers. Our tailor-made services are organizaed into one division providing integrated financial. our highlighted offering goes step-by-step through the life cycle of an entity, providing assistance with registration, visas, system, and qualification uniquely places SFS to provide the highest level of service with unparalleled integrity and accountability.
Sahebe Group is a private sector that activates for business development and capital surplus for private services:
Consulting services: creating entity, controlling entity, implement of entity plan, entity development.
Finance and accounting service: analyze and delivering financial accounts
Taxation Services: support at taxation conflicts, preparing AITR, income tax report, wages report, rent report, receiving tax clearance letter, balance clearance, receiving audit clearance letter.
Audit services: preparing and audit report
Managing investment: receiving business license, cancelling business license, renewal of business license, decrease and control of capital for business extension
Training and capacity building: Training and bringing up for employees of entities in finance.

Job Summary

Salary Range: 10% of each contract gross amount
Call center agent Female
Marketing Male/ Female
Bachelor Degree for Marketing Assistants, High school Diploma for Call Center agent
Call Center Agent
You will answer calls from/for customers who want our services or product information, respond to inquiries, manage complaints, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing target that are set by employer. You will also inform customers of the product terms and features and project a professional company image through voice and interactions and set appointments as assigned.

Job Details

Date Posted: 21 Sep 2017 Reference: Marketing Assistant ( Sahebe/M/42) Call Center Agent (Sahebe/M/41)
Closing Date: 21 Oct 2017 Work Type: Full Time
Number of Vacancies: 2 Gender: Any
Functional Area: Sales/Marketing Open Ended: NO
Nationality: Afghan Salary Range: As per company salary scale
Contract Type: Long-term Years of Experience: 2 Year(s)
Contract Duration: 0 Year(s) & 0 Month(s) Extension Possibility: No
Probation Period:

Duties and Responsibilities

Assisting the marketing manager and supporting the marketing team with marketing activities.
• Assisting with the production of marketing materials and literature.
• Coordinating the production of a wide range of marketing communications
• Providing support for marketing events and exhibitions as required
• Assist with the collation of information for promotional literature.
• Writing articles and promotional material for the company.
• Updating and maintaining the marketing department's documentation and databases.
• Managing events, booking venues and ordering marketing materials.
Call Center Agent :
• Answer incoming calls and respond to customer’s emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints.
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Upsell products and services
• Complete call logs and reports
• Other duties as assigned

Skills

Personable, presentable and articulate.
• Sound understanding of marketing principles
• Strong copywriting skills and the ability to communicate complex ideas
• Superior listening, verbal, and written communication skills of Dari and Pashto
• Ability to handle stressful situation appropriately

Qualifications

• A bachelor degree in marketing (not essential but an advantage, priority will be given to trained candidates in Marketing)
Call Center Agent Qualifications and Skills
• High school diploma or equivalent
• 1 year of experience in a call center environment
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills of Dari and Pashto
• Ability to handle stressful situation appropriately

Call Center Agent Qualifications and Skills
• High school diploma or equivalent
• 1 year of experience in a call center environment
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills of Dari and Pashto
• Ability to handle stressful situation appropriately

Job Location

Afghanistan - Kabul

Education:

Bachelors Degree,

Submission Guideline

Interested Afghans should submit their applications electronically to: Submission e-mail

While submitting your applications please mention Vacancy Number in the subject of the e-mail.. Applications will not be accepted after the closing date of the position. Only short-listed candidates will be contacted.
Vacancy Announcement Number for Marketing assistant (Sahebe/M/42), for Call center agent (Sahebe/M/41) in Subject while applying through email.

Submission Email

arahimi@sahebe.com

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