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Configuration & Change Management (CM/ChM) Manager




Afghan Telecom Corporation was incorporated in 24 September 2005 to provide unified telecommunication services throughout Afghanistan under the stewardship of Ministry of Communications & Information Technology. Current service structure includes wireless, 4G/LTE, fiber optics, copper and satellite operations.

Accordingly, Afghan Telecom adopted a challenging program aiming to transform its business from government system to the recognized commercial business standards. The company has developed clear strategies focusing on internal re-organization, re-skilling and development of its staff, enhancement of its internal processes and studying its customers' needs and requirements while continuing carrying out its national and social duties and responsibilities. Afghan Telecom Corporation is the leading national provider of telecommunication services in Afghanistan. The company is working continuously to fulfill and satisfy the market requirements, keeping pace with the emerging technologies in the telecommunications sector and satisfying the customer's needs. Afghan Telecom Corporation understands that the world is changing very fast & rapid and telecommunication is the only medium which can adapt to the changing times. Afghan Telecom is the pioneer in implementing new telecommunication services in Afghanistan & a leader in the Afghanistan telecommunication market. The role & use of telecommunications is significant for the development of the people & the country. Believing in the importance of its customers and fulfillment of their needs, Afghan Telecom Corporation is constantly adopting different Strategies that aim to support and re-enforce its competitive position. Based on its strategy, Afghan Telecom strives to enhance customer- oriented culture in all its business aspects & modus - operandi. This culture has been reflected in the organizational design of the company that comprises the best expertise in the Management level, a number of Functional Departments and Four Key Business development & Sales Units focused on the Key Afghan Telecom Customer Categories & sale points which are:

1. Teleshops sale points
2. Key Account - Corporate sale points
3. Individual sale points
4. Dealers sale points

In the last two years, Afghan Telecom has gone beyond its local borders to the international markets, forming a network of businesses to international carriers with the OFC backbone with the total project length 3,100 Km in Afghanistan. Currently interconnected with neighboring Countries Pakistan, Iran, Tajikistan, Uzbekistan with its National Optical Fiber and working to connect Turkmenistan in near future.

As the Afghan Telecom is a firm with the strong involvement of the government, the strategic aim is to create a viable business organization able to make profits and operate as a corporate entity. In order to have predicted achievement of Afghan Telecom targets, MCIT/Afghan Telecom is seeking for a qualified and experienced CEO.

Job Summary

Responsible for the delivery of Centralised Operations & Maintenance Change & Configuration Management functions for Aftel Wireless Business Unit to performance targets. Applicable to Aftel Mobile Network excluding Fibre Optic/SDH/PDH backbone Network, all power systems and IT support systems.

Job Details

Date Posted: 04 Nov 2017 Reference: 307
Closing Date: 19 Nov 2017 Work Type: Full Time
Number of Vacancies: 1 Gender: Any
Functional Area: Telecom/Engineering Open Ended: NO
Nationality: Afghan Salary Range: As per company salary scale
Contract Type: Permanent Years of Experience: 3 Year(s)
Contract Duration: 0 Year(s) & 0 Month(s) Extension Possibility: No
Probation Period: 3 Months

Duties and Responsibilities

• Organizational Leadership, Management, Development & Employee Motivation
• Supports Ongoing ChM & CM Development plans
• Responsible for carrying out ChM & CM services in accordance with Aftel policies and procedures
• Responsible for ChM & CM Service Delivery SLAs/KPIs
• Responsible for ChM & CM Reporting
• Ensures ChM & CM processes and procedures are created, enforced, regularly reviewed and updated
• Ensures 3rd Party Management SLA’s (where applicable)
• Operational level interface to O&M in-scope subcontractors & 3rd parties
• Escalation interface to Technology vendor(s) for active network faults/problems
• Operational contact for 2nd Line maintenance escalated O&M matters

The deliverables expected are:
• Configuration Management (including 2nd Line Maintenance), (including rotation basis on call/ stand-by out of hours support)
- Creation and maintenance of Configuration Management Policy
- Support to network Acceptance testing
- Establish, setup and maintain Configuration maintenance Database (CMDB)
- Ongoing verification of CMDB against actual network configuration
- Work Order execution as applicable
- Change request verification support to ChM
- Maintenance of Integrity of Network Configuration documentation
- Ensures availability and accessability to all Operations and Planning authorities to CMDB
- Generate CMDB reports
- Generate escalated FM incident reports
• Change Management
- Creation and maintenance of Change Management Policy
- Change Request verification management
- Business Approval (project level) management
- MOP and WO validation
- Change request approval and scheduling
- Change WO creation & co-ordination as required
- Change monitoring and escalation management
- Change verification post change against CMDB

Travels to Provinces

Require Travels to Provinces


Required Competency levels:
1. Mobile Network Operations & Maintenance Business understanding 2/5
2. Operations & Maintenance Delivery Functions Modeling 3/5
3. Network Operations & Maintenance Management 4/5
4. Network Operations Center Management 4/5
5. Field Operations Management 2/5
6. Leadership 4/5
7. Communication 4/5
8. Project Management 3/5
9. eTOM Network Operator Business Processes 3/5
10. Technical Competence in Technology deployed 3/5
11. PC Literacy 4/5
12. English Language (Spoken & Written)


Minimum Bachelor Degree in related field, Telecom engineering is preferable
Minimum 3 years of experience in telecom engineer

Job Location

Afghanistan - Kabul
AF AF 12


Bachelors Degree, Telecom/Engineering

Submission Guideline

Afghan Telecom corporate office
4th Floor Post Parcel Building
Mohammad Jan Khan Watt, Kabul Afghanistan.
Tel: 0202103898


1. Applications will be reviewed thoroughly and only those candidates will be contacted for interviews whose qualifications meet the requirement of the job.
2. Short listed candidates are normally contacted within a week after the deadline for applications.
3. Applicants should have at least two references of the supervisors/co-workers, with whom they have worked.
4. Afghan Telecom is an equal opportunity employer and applications are reviewed based on merits and without regard to applicants race, ethnicity, beliefs, age, gender, marital status and physical or mental disability.
5. In the subject line please mention the vacancy number ,position and province
6. Please attach all your academic documents with work application form in the mentioned email address.

Submission Email,

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