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Call Center

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About Think Vision Group

Think Vision Group (TVG), registered with the government of Afghanistan since 2011, and provides
strategic business, human resources management, training, Catering, events/conference management,
outsourced/managed, and ICT consulting services.

Job Summary

Note: Female candidates are highly encouraged to apply.

Job Details

Date Posted: 02 Apr 2018 Reference: TVG-011
Closing Date: 15 May 2018 Work Type: Full Time
Number of Vacancies: 45 Gender: Any
Functional Area: Call Center Open Ended: NO
Nationality: Afghan Salary Range: 14000 to 0 AFG
Contract Type: Contractor Years of Experience: 0 Year(s)
Contract Duration: 1 Year(s) & 0 Month(s) Extension Possibility: No
Probation Period:

Duties and Responsibilities

Responsible for reaching the Call Center Target from quantity and quality perspective.
· Resolve Customers’ Inquiries & Complains on time.
· Answering to Customers’ inquiries and solving the problems online using Call Center provided
facilities, information and own knowledge and training obtained regarding Call Center.
· Assigning the complaints with required data that can’t be solved immediately as 1st call resolution to
related department as per existing protocol with concern departments (KPI).
· Feeding the nature of complaints and enquiries in existing software (Call Reasons & TTS) for further
reference, correspondence and reporting.
· Response all Customers’ calls which land up in Call Center 888 help line according to standard Call
Center Scripts.
· Attend in any shift i.e. early morning, morning, evening, night etc assigned by the team leader
· Being on time and perform all works given in for Call Center Agent by Call Center Team supervisor
& WFM.
· To maintain adherence, cleanness, tidiness, discipline and professional attitude with internal and
external customers.
· To be flexible 24/7.
· Report directly to Call Center Respective Team Leader.
· Any extra task(s) and assignment(s) given by call center supervisor.

Skills

-

Qualifications

The candidates should meet the below criteria and qualification in order to be considered for the test:
· Must be high school graduate, University graduates are preferred
· Should be fluent in English, Dari and Pashto - Well spoken, Good in writing and reading
· Basic knowledge of computer especially MS. Office

Job Location

Afghanistan - Kabul
AF AF 12

Education:

High School,

Submission Guideline

Those who fulfill the above selection criteria should send their updated CV/ resume to below submission
Email:
Interested candidates whom meet the selection criteria will be notified through email they have applied.
بھ علاقھ مندان واجد شرایط، برای اشتراک در پروسھ استخدام، از طریق ایمیل و یا تلفون اطلاع داده خواھد شد.

Submission Email

Jobs@thinkvision.af

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