Email / Username

Password

Forgot Password?

Keep me logged In

Not a member? Register Now

Email Print Report

Customer Service Officer for GulBahar Center Branch

(1076 Views)

About Bank-e-Millie Afghan

Bank-e-Millie Afghan
Bank-e- Millie Afghan (BMA) was the first financial institution established in Afghanistan in 1933. Similarly, it was the first financial institution established in a public private partnership set up with 72 percent share held by private sector. As a first bank in Afghanistan, BMA introduced formal banking services to the people and government of Islamic Republic of Afghanistan. Since then, the banks competitive strength and ongoing market leadership philosophy lays in its strong capital base and proven trustworthiness.
In 1976, it was fully nationalized by the government of Afghanistan. Since its establishment, BMA is a leading banking in providing modern and secure banking services. Securing depositors' funds is the top priority of the bank. At the same time, the bank is contributing considerably to the development of manufacturing, agriculture, services, and international trade in the country. BMA is operating based on strong corporate governance principles, financial risk management and strict compliance to keep its credibility and trust. BMA has 15 city branches in Kabul and 21 provincial branches and equity investments in United States of America and England. And it is celebrating its 84th years of fame.

Job Summary

Customer service job involves assisting bank customers with account management and other financial service needs. It requires continual communication with customers, repetitive tasks, and a high level of attention to detail. Customer Service Officer performs functions such as opening new current or savings accounts and fixed deposit accounts, assisting customers with queries about bank services, and helping customers resolve account problems. Customer Service Officer assists banking customers by answering questions about their accounts and available banking services. She/he greets prospective customers and gathers information from the customer needed to open an account.

Job Details

Date Posted: 15 Apr 2018 Reference: BMA\\2018\\0013
Closing Date: 27 Apr 2018 Work Type: Full Time
Number of Vacancies: 1 Gender: Any
Functional Area: Banking Open Ended: NO
Nationality: Afghan Salary Range: As per company salary scale
Contract Type: Permanent Years of Experience: 2 Year(s)
Contract Duration: 0 Year(s) & 0 Month(s) Extension Possibility: No
Probation Period: 3 Months

Duties and Responsibilities

1. Interviewing customers to obtain personal financial information and explain available services
Organizing opening of new deposit accounts by managing his/her Customer Service Representatives.
Answering customer questions and investigating account errors
admitting customers to safe deposit vault
2. Responsible for organizing delivery of Account opening cards, ATM cards, Account statements to the customers & maintain a record of such jobs.
3. The required MIS & Compliance requirements are also to be organized by the CSO.
4. Should take up any other tasks & or responsibilities given by the Branch Management.
Answering administrative and operational inquiries.
5. May provide marketing support; perform limited business prospecting activities, including client/prospect communication, and seminar activities.
6. Complete all required Training.
7. Adhere to all the Bank’s Policies and Procedures.
8. Provide coverage for other CSOs and Office staff as needed.
9. Remain current on Products, Services, and the Firm’s System Applications

Skills

The Ability to Listen Closely to Customers, Clear Verbal Communication, Ability to Empathize, Data Entry and Basic Computer Skills, Time Management Skills, Management of Personal Emotions, Situation Evaluation and Analysis, Organizational skills, Respect, Ability to Identify and Anticipate needs, Flexibility

Qualifications

BBA, general education degree or equivalent
Knowledge of customer service principles and practices
Knowledge of relevant computer applications
Ability to type
Knowledge of administrative procedures
Numeric, oral and written Dari, Pashto, English language applications
Product knowledge

Job Location

Afghanistan - Kabul: PROVINCIAL CENTER (KABUL)

Education:

Bachelors Degree, Business Administration

Submission Guideline

You can apply for this post in such ways:
By Electronic submission:

You should apply electronically by sending your CV and a one-page covering letter explaining your interest and suitability for the position to E-mail given below.
PLEASE SPECIFY ONLY THE VACANCY NUMBER “BMA//2018//013” IN THE SUBJECT LINE OF YOUR E-MAIL.

Ahmad Jawad “Kamgar”
BMA Planning &HRMIS; OFFICER
Address: JADE IBNE SINA WATT, KABUL AFGHANISTAN. Kabul-Afghanistan
PLEASE NOTE:
1. APPLICATIONS RECEIVED AFTER THE DEADLINE WILL NOT BE CONSIDERED.
2. ONLY SHORT-LISTED CANDIDATES WILL BE CONTACTED.
3. Female are highly encourage to apply for the mention position.

Submission Email

Vacancies@bma.com.af

Email Print Report
More jobs in this category
Teller for (Islamic Banking Window) at Bank-e-Millie Afghan Kabul 28 Jul 2018
(عضو حفظیه (نمایندگی ننگر.. at Pashtany Bank Nangarhar 25 Jul 2018
مسؤل آمریت بررسی داخلی(Int.. at Pashtany Bank Kabul 30 Jul 2018
Customer Service Officer at Mutahid Development Finance Institution Balkh 25 Jul 2018
صراف Teller (Main Branch) at Pashtany Bank Kabul 21 Aug 2018
Network Security Officer at FMFB Kabul 28 Jul 2018
ATM Technical Officer at Afghanistan International Bank Kabul 20 Jul 2018
Teller/صراف (Macroryan Branch) at Pashtany Bank Kabul 28 Jul 2018
Deputy Branch Manager at FMFB Kabul 26 Jul 2018
SME Credit Analyst at FMFB Kabul 18 Jul 2018
Product Manager, Rural and SME Banking at FMFB Kabul 18 Jul 2018
Compliance Officer at FMFB Kabul 22 Jul 2018
Health and Safety Coordinator at FMFB Kabul 22 Jul 2018
Credit Risk Analyst at FMFB Kabul 22 Jul 2018
عضو افتتاحیه (Account Opening Assi.. at Pashtany Bank Kabul 20 Jul 2018
Audit Manager at Afghan United Bank Kabul 17 Jul 2018
Client Relationship Officer at FMFB Herat 19 Jul 2018
مسؤل ریسک حاکمیت شرکتی at Pashtany Bank Kabul 18 Jul 2018
Branch Operations Manager at Habib Bank Ltd Kabul 20 Jul 2018
Treasury Officer at Habib Bank Ltd Kabul 31 Jul 2018
BoS (Board of Supervisors) at Ghazanfar Bank Kabul 27 Jul 2018
Senior IS Audit Officer at FINCA Afghanistan Kabul 31 Dec 2018
New to Jobs.af?
Not Registered? Big companies in Afghanistan hiring through Jobs.af!
Register
Recommend us on Facebook

Women in Economy

Like Jobs.af to get new job alerts through your Facebook