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Network Operations Center Assistant

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About RANA Technologies

RANA Technologies is the leading Internet Service Provider (ISP) & Information & Communications (ICT) Enterprise in Afghanistan, with its Corporate Office in Kabul. RANA Technologies is 100% Afghan owned, and is the only company in Afghanistan to have a Woman as a member of our Board of Directors. RANA Technologies nation-wide network and operations are managed by a team of over 250 experienced, trained and qualified International experts and Afghans. During the previous 10 years, RANA Technologies has successfully developed and demonstrated strong project conceptualization, planning, end-to-end project management, 100% Quality Assurance and 100% Customer Satisfaction in Afghanistan.

Job Summary

The NOC Assistant should ensure maximum possible service availability and performance. To provide support services for Engineering and other technical teams. To provide proactive notification to customers.
These results in a highly diverse range of duties for the NOC – Engineers are required to ensure they are fulfilled in a timely, co-operative and professional manner.

Job Details

Date Posted: 16 Apr 2018 Reference: HR-18-002
Closing Date: 21 Apr 2018 Work Type: Full Time
Number of Vacancies: 2 Gender: Male
Functional Area: IT Open Ended: NO
Nationality: Afghan Salary Range: As per company salary scale
Contract Type: Long-term Years of Experience: 1 Year(s)
Contract Duration: 0 Year(s) & 0 Month(s) Extension Possibility: No
Probation Period: 3 Months

Duties and Responsibilities

• Responsible for the core and VSAT networks daily supervision and monitoring.
• Responsible for the minor maintenance on the wireless and Microwave core network.
• Responsible for the proactive supervision of all key customers and notifying them VIA email/phone call/SMS.
• Responsible for reporting daily, weekly all incidents of the wireless, Microwave and VSAT networks.
• Responsible for answering customers call and do first level troubleshooting.

Skills

Must have demonstrated excellent interpersonal, organizational and services oriented skills. Good communication and report writing skills and excellent writing, reading and speaking skills in Pashto, Dari and English languages.

Qualifications

Degree on Computer literacy in Microsoft Office (Excel, PowerPoint, Outlook and word) is required.
Minimum of one year of progressively responsible experience in Communications/Information Technology. Minimum of six months metropolitan/wide area network architecture and management experience. Additional experience in data and Telecommunication design and fielding is preferable.

Job Location

Afghanistan - Kabul

Education:

Bachelors Degree, IT

Submission Guideline

Applicants must submit their resume and cover letter with the vacancy number mentioned in the subject line of their email and send it to the given email address no later than April 21, 2018. No telephone inquiries please. Only short listed candidates will be contacted within a week.

Submission Email

hr@ranatech.com

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