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CUSTOMER SERVICE

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About NATO Afghanistan - Resolute Support

Resolute Support is a NATO-led, non-combat mission. It was launched on January 1, 2015, following the conclusion of the previous NATO-led International Security Assistance Force (ISAF) mission, and the assumption of full security responsibility by the Afghan National Defense and Security Forces (ANDSF). Its purpose is to help the Afghan security forces and institutions develop the capacity to defend Afghanistan and protect its citizens in a sustainable manner.
The mission performs supporting functions in several areas. These include: operational planning; budgetary development; force generation process; management and development of personnel; logistical sustainment; and civilian oversight (in order to ensure the Afghan security forces and institutions act in accordance with the rule of law and good governance).

Job Summary

The incumbent is responsible for providing administrative services that allow for the care and maintenance of NATO facilities and infrastructure supporting the mission of HQ RS and sustainment of the base population.

Job Details

Date Posted: 03 Jul 2018 Reference: RSA BSG 0900
Closing Date: 16 Jul 2018 Work Type: Full Time
Number of Vacancies: 1 Gender: Any
Functional Area: Services Open Ended: NO
Nationality: Afghan Salary Range: As per company salary scale
Contract Type: Fixed-term Years of Experience: 1 Year(s)
Contract Duration: 0 Year(s) & 12 Month(s) Extension Possibility: Yes
Probation Period: 3 Months

Duties and Responsibilities

Under the guidance of the Staff Assistant Administrator and his LCH team leader, acts as primary customer service representative for Infrastructure Management Section.
Processes customer requests by telephone and in person.
Tracks location of work crews and disseminates information.
Acts as primary dispatcher for urgent and emergency work tasks.
Coordinates with the Superintendent of Operations for guidelines to determine work categories of routine, urgent and emergency work on all Work Orders.
Under the guidance of the Staff Assistant Administrator and his LCH team leader, provides all necessary clerical work to maintain organization system for work requests including logging, routing and filing.
Assists with the production of reports and returns.
Translates with local vendors and contractors on camp to include medical response translation for injured local nation hires.

The employee may be required to perform a similar range of duties elsewhere within the organization at the same grade without there being any change to the contract.

The work is normally performed in a typical Office / Secure Facility environment. Slightly Undesirable Conditions apply. The risk of injury is categorized as: No risk.

Qualifications

Demeanor suitable for customer service, ability to handle moderately stressful situations caused by customer interactions.
Able to operate telephone in a manner that is clear and understandable in English.
Good listening skills.
Minimum high school graduate and/or private recognized certificate
Computer skills training including spreadsheets and databases.

Language:
English: Satisfactory level of written and spoken language skills.
Note: The normal working language within the organisation is English.

Standard Automated Data Processing (ADP) Knowledge:
Working knowledge of Spreadsheets and databases.

DESIRABLE QUALIFICATION:
Previous experience in a customer service environment.
Previous experience working with construction craftsmen.
Post-high school training in a technical or administrative field.
Training in basic business principals.

Job Location

Afghanistan - Kabul
AF AF 12

Education:

High School, General

Submission Guideline

We only accept RS LCH Application Forms in word format and they should be sent to (local.vacancies) mailbox.

PLEASE NOTE: ONLY THE OFFICIAL LCH RS APPLICATION, FOUND ON OUR WEBSITE WILL BE ACCEPTED. CV’S, RESUMES, CERTIFICATES SENT WITH THE APPLICATION FORM WILL NOT BE TAKEN INTO CONSIDERATION.

Additional Remarks:
An initial 12 month contract will be offered and contract extensions may be possible. Because of the dynamic environment, RS posts are under regular review and therefore post details and responsibilities, including contract duration and contractual grade may change during the advertising and contractual period.

Benefit Package:
Monthly salary of € 508.00
Meal Allowance of € 185.00 per month

If interested, please apply in accordance with the General Information for applicants provided through the following link:
https://rs.nato.int/resources/site1/general/vacancies/201810203-general-information-applicants-rs.pdf

You can find LCH Application form in the below link:
https://rs.nato.int/contact/vacancies.aspx

Submission Email

local.vacancies@hq.rs.nato.int

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