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Re-announced: IT Support Officer

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About Albashir Group of Companies

ALBASHIR GROUP of COMPANIES (Albashir) established and incorporated in March 2007, to develop a significant market presence in Afghanistan through its various products and services, specially in Financial Sector of the country.

Job Summary

1. Give technical support to user related issues:
 Handling all hardware issues related to Desktops & Printers.
 Handling Software installation, or any other related software and support.
 Install antivirus other required software on all required machines and oversee software license renewals.

Job Details

Date Posted: 05 Jul 2018 Reference: AG/VA/18-16
Closing Date: 15 Jul 2018 Work Type: Full Time
Number of Vacancies: 1 Gender: Any
Functional Area: IT Open Ended: NO
Nationality: Afghan Salary Range: As per company salary scale
Contract Type: Permanent Years of Experience: 3 Year(s)
Contract Duration: 0 Year(s) & 0 Month(s) Extension Possibility: No
Probation Period: 3 Months

Duties and Responsibilities

1. Give technical support to user related issues:
 Handling all hardware issues related to Desktops & Printers.
 Handling Software installation, or any other related software and support.
 Install antivirus other required software on all required machines and oversee software license renewals.
 Managing sound system in meeting room and auditorium. Checking projector and TV connectivity.
 Regularly plan, organise, evaluate IT and electronic data are operational and working fine.
 Handle daily technical support activities on desktop support, data network and server management with support of Supervisor /Manager.
 Take regular back-ups of server files and maintain disaster recovery operations.
 Perform repairs and replacements of software and hardware peripherals.
 Perform failure analysis and determine corrective action plans.
 Maintain accurate documentations for system installations, configurations, upgrades and disaster recovery activities.

2. Operations and Support:
 Act as technical helpdesk and should be in a position to resolve first level call.
 Ticket Handling.

3. Quality Management:
 Perform quality work on all service requests/incidents.
 Ensure customer satisfaction.

4. IT procurement and vendor coordination.
5. Other job-related tasks as assigned by the manager.

Skills

• Troubleshooting experience with Microsoft Windows and Office.
• Understanding of PC hardware setup and configuration.
• Understanding of networking concepts and technologies.
• Understanding of security infrastructure, including anti-virus & firewalls.
• Effective time management, scheduling, and organization skills.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers and employees.
• Being flexible regarding working hours.
• Disciplined, honest, professional and hard-worker.

Qualifications

• Bachelors degree in IT; having IT certifications will be an advantage.
• Minimum 2-3 years experience in IT field, preferably in support function.

Job Location

Afghanistan - Kabul: PROVINCIAL CENTER (KABUL)

Education:

Bachelors Degree, IT

Submission Guideline

Interested candidates who matches the requirements can send thier applications, CV along with thier recent picture electronically to the below mentioned email.
Please mention the Job Title in the subject line of your email.
Only shorlisted candidates will be invited for the interview.

Submission Email

jobs@albashirgroup.com

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