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IT Assistant


About American University of Afghanistan

The American University of Afghanistan (AUAF) is a private, non-profit university offering an American-style liberal arts education. We opened our doors in 2005 and currently offer four undergraduate academic majors and an MBA program. We follow a strict non-discriminatory policy and applicants from all ethnic, religious, and economic backgrounds are encouraged to apply. We are a young and growing dynamic university with a student population of nearly 1,100 and we hope to reach 1,250 students by the fall 2018 academic semester. We have expanded operations to the 75-acre international campus across the street from our original campus. Construction is ongoing for additional classroom and lab buildings to help meet the growing needs of our student population.

Job Summary

The IT department at the American University of Afghanistan is accepting applications for the position of IT Assistant. The IT Assistant shall work under general supervision of IT Services Manager and shall identify, troubleshoot and resolve problems encountered in AUAF LAN and WAN. The incumbent shall have good analytical and problem-solving skills and shall be able to provide technical support to end-users regarding computer hardware and software. The incumbent shall be able to install, test, certify and troubleshoot networking cabling systems and shall be able to install configured network equipment and perform related work as required. The incumbent shall have hands-on experience and shall be able to install and configure mobile Applications, printers and copiers and client software for various business applications.

Job Details

Date Posted: 03 Jul 2018 Reference: 003
Closing Date: 16 Jul 2018 Work Type: Full Time
Number of Vacancies: 2 Gender: Any
Functional Area: IT Open Ended: NO
Nationality: Afghan Salary Range: As per company salary scale
Contract Type: Long-term Years of Experience: 3 Year(s)
Contract Duration: 1 Year(s) & 0 Month(s) Extension Possibility: Yes
Probation Period:

Duties and Responsibilities

Identify, troubleshoot and resolves hardware-, software- and network-related problems encountered by end-users at AUAF
Install, certify and troubleshoot campus and remote-campus network cabling infrastructure, including a wide variety of local area network equipment and software
Perform primary network system administration on network servers as needed
Perform, diagnostics and troubleshooting of computer system hardware, operating systems (Windows) and networks (wired and wireless)
Good knowledge of installation and configuration of Cisco L2 switches.
Good knowledge of DHCP, DNS, AD Site and services, FTP and Symantec AV Server.
Configure and install point-to-point devices such as Air Fiber, UBNT and WiMAX
Monitoring of the network connection on daily basis to ensure a stable and responsive network environment. Knowledge of NMS application is recommended.
Maintenance of up-to-date parameters of information for the network clients and electronic mail.
Perform Helpdesk responsibilities and user assistance through services desk ticketing system.
Install, troubleshoot, and repairs telecommunications equipment, data/voice cabling including computer and telephone lines and Voice over IP (VoIP).
Any other duties assigned by the line manager of head of department


Ability to identify and resolve problems associated with Computer Networks
Excellent knowledge of Windows Workstations, Servers, Network equipment and VoIP equipment
Ability to maintain effective working relationships with colleagues and students.
Ability to minimize the time of failure and quickly identify the root cause of an issue.
Good written and verbal communication skills in local languages and English as a professional language.


Bachelor degree in Information Technology or BCS fields
CompTIA A+ or Network + Certified
Should have at least three years of working experience in Information Technology with similar or a little higher positions with international and/or highly reputed organizations
Any other technical certification will be a plus point

Job Location

Afghanistan - Kabul
AF AF 12


Bachelors Degree,

Submission Guideline

Applicants must submit their resume and cover letter in one document to below email address:
Applications are accepted in English only. Please include “IT Assistant” in the subject line of the email.

Application Deadline:

All applications must be submitted on or before July 16, 2018. After reviews of the applications, formal interviews for the finalists will be set up in the AUAF West campus.

Submission Email

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