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Sales Assistant

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About AFTEL

Afghan Telecom Corporation incorporated in September 2005 to provide unified telecommunication services throughout Afghanistan under the stewardship of Ministry of Communications & Information Technology. Current service structure includes wireless, 4G/LTE, fiber optics, copper and satellite operations.
Afghan Telecom Corporation is the leading national provider of telecommunication services in Afghanistan. Afghan Telecom adopted a challenging program aiming to transform its business from government system to the recognized commercial business standards. The company has developed clear strategies focusing on internal re-organization, re-skilling and development of its staff, enhancement of its internal processes and studying its customers' needs and requirements while continuing carrying out its national and social duties and responsibilities. The company is working continuously to fulfill and satisfy the market requirements, Afghan Telecom Corporation is constantly adopting different Strategies that aim to support and re-enforce its competitive position. Based on its strategy, Afghan Telecom strives to enhance customer- oriented culture in all its business aspects. This culture has been reflected in the organizational design of the company that comprises the best expertise in the Management level. Afghan Telecom calls for applications per its Sales Assistant post.

Job Summary

Activation Agent Customer Care will answer incoming calls from customers who want to place orders, respond to inquiries, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. You will also inform customers of the product terms and features and project a professional company image through voice and online interactions.

Job Details

Date Posted: 04 Aug 2018 Reference: 019
Closing Date: 14 Aug 2018 Work Type: Full Time
Number of Vacancies: 1 Gender: Any
Functional Area: Administrative Open Ended: NO
Nationality: Afghan Salary Range: As per company salary scale
Contract Type: Permanent Years of Experience: 2 Year(s)
Contract Duration: 0 Year(s) & 0 Month(s) Extension Possibility: Yes
Probation Period: 3 Months

Duties and Responsibilities

 Receiving all forms of soled Sim card
 Develop activation, bill payment, handset servicing and other related Sim card activation process and implement the same.
 Work closely with distributes and franchise and develop strategies of Sim card activation.
 Cotching of target which will give by Sale department.
 Prepare and edit correspondence, communications, presentations and other documents
 Monitor, respond to and distribute incoming communications
 Answer and manage incoming calls
 Receive and interact with incoming visitors
 Review operating practices and implement improvements where necessary.
 monitor, respond to and distribute incoming communications
 Review and implement the ATRA sim card activation policy

Skills

 communication skills
 problem analysis and problem solving skills
 initiative
 confidentiality
 attention to detail and accuracy
 flexibility
 Excellent data entry and typing skills
 Ability to handle stressful situation appropriately
 Fluent in Pashto & Dari, English language is a plus

Qualifications

 Completion of a 12 class degree preferred to the bachelor degree
 High school diploma or equivalent
 Proficient in relevant computer applications
 1-2 years of experience in a call center environment or marketing
 Knowledge of customer service practices and principles
 Superior listening, verbal, and written communication skills

Job Location

Afghanistan - Kabul

Education:

High School, Administrative

Submission Guideline

Submission Guideline

Interested candidates are requested to forward their applications explaining their interest (cover letter) and detailed CV . Kindly mention the vacancy number (019) - Sales Assistant in the subject line of your email.
Tel: 0202103898

Submission Email

hr@afghantelecom.af, zabihullah@salaam.af

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