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Call Center


About Think Vision Group

Think Vision Group (TVG), registered with the government of Afghanistan since 2011, and provides strategic business, human resources management, training, Catering, events/conference management, outsourced/managed, and ICT consulting services.

Job Summary

Think Vision Group is recruiting for the position of Call Center Agents for ETISALAT Afghanistan on the regular Basis. Interested candidates whom meet the selection criteria will be notified through email or phone call.

• Note: Female candidates are highly encouraged to apply.

Job Details

Date Posted: 15 Sep 2018 Reference: TVG-025
Closing Date: 15 Oct 2018 Work Type: Shift Base
Number of Vacancies: 45 Gender: Any
Functional Area: Call Center Open Ended: NO
Nationality: Afghan Salary Range: As per company salary scale
Contract Type: Contractor Years of Experience: 1 Year(s)
Contract Duration: 1 Year(s) & 0 Month(s) Extension Possibility: Yes
Probation Period: 3 Months

Duties and Responsibilities

• Responsible for reaching the Call Center Target from quantity and quality perspective.
• Resolve Customers’ Inquiries & Complains on time.
• Answering to Customers’ inquiries and solving the problems online using Call Center provided facilities, information and own knowledge and training obtained regarding Call Center.
• Assigning the complaints with required data that can’t be solved immediately as 1st call resolution to related department as per existing protocol with concern departments (KPI).
• Feeding the nature of complaints and enquiries in existing software (Call Reasons & TTS) for further reference, correspondence and reporting.
• Response all Customers’ calls which land up in Call Center 888 help line according to standard Call Center Scripts.
• Attend in any shift i.e. early morning, morning, evening, night etc assigned by the team leader
• Being on time and perform all works given in for Call Center Agent by Call Center Team supervisor & WFM.
• To maintain adherence, cleanness, tidiness, discipline and professional attitude with internal and external customers.
• To be flexible 24/7.
• Report directly to Call Center Respective Team Leader.
• Any extra task(s) and assignment(s) given by call center supervisor.


The candidates should meet the below criteria and qualification in order to be considered for the test:
• Must be high school graduate, University graduates are preferred
• Should be fluent in English, Dari and Pashto - Well spoken, Good in writing and reading
• Basic knowledge of computer especially MS. Office

Job Location

Afghanistan - Kabul
AF AF 12


High School,

Submission Guideline

Those who fulfill the above selection criteria should send their updated CV/ resume to below submission Email:
Submission Email:
Interested candidates whom meet the selection criteria will be notified through email they have applied.
به علاقه مندان واجد شرایط، برای اشتراک در پروسه استخدام، از طریق ایمیل و یا تلفون اطلاع داده خواهد شد.

Submission Email

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