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Manager Activation & Scoring

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About MTN Afghanistan

MTN Afghanistan is the subsidiary company of MTN Group operating in 22 countries with a subscriber base of over 200 Millions. MTN provides GSM services in Afghanistan. We are looking for qualified and experienced candidates to fill the vacant position(s).

Job Summary

Mission/ Core purpose of the Job :
Manage and lead activation & Credit Control teams to ensure the processes of Credit Control, Post-paid SIM registration & activation, bill collection and bad debt management KPIs are met as per the divisional and organizational goals

Job Details

Date Posted: 09 Oct 2018 Reference: MTNA HR 2018 - 10
Closing Date: 14 Oct 2018 Work Type: Full Time
Number of Vacancies: 1 Gender: Any
Functional Area: Business Administration Open Ended: NO
Nationality: Afghan Salary Range: As per company salary scale
Contract Type: Permanent Years of Experience: 5 Year(s)
Contract Duration: 0 Year(s) & 0 Month(s) Extension Possibility: No
Probation Period: 3 Months

Duties and Responsibilities

Key Tasks:
 Communicate and coordinate with other departments to swift postpaid SIM activation procedure.
 Ensure activation of postpaid contracts is based on the approved process and product notes.
 Prepare weekly & monthly dashboard reports for management review containing all problems, obstacles, progresses and quality of service provided for activation & credit control section.
 Review postpaid activation requests for potential associated risks and accordingly assign credit vetting.
 Pre & Post scoring of postpaid accounts in accordance to the predefined checklist
 Ensure timely review of postpaid usage and credit control for all postpaid base.
 Bad Debt Management
 Follow up the postpaid risk and collection to meet the departmental level targets
 Ensure registration of postpaid contracts is based on ATRA SIM registration guidelines.
 Implement, maintain and communicate internal procedures to ensure good quality service delivery
 evaluate all department level reports related to Credit Control, risk and collection and activation functions and ensure delivery of reports on daily. Weekly and monthly frequency
 Supervising bill collection of overdue invoices according to Credit Control Policy
 Liaises with supporting departments e.g. Revenue assurance, roaming and IT for fraud cases.
 Ensure credit control team is well aware of all postpaid packages
 Follow up & take ownership of cases pending resolution to IT, Finance, EBU to meet the SLA
 Ensure workload planning and work schedule support the organization’s financial objectives and customer expectations
 Ensure regularly clearance of churn postpaid subscribers into systems

 Enhance team performance by regular on job coaching and establish required trainings in coordination with training and quality team.
 Prepares departmental budgets, identifying operational and individual requirements in order to achieve departmental objectives
 Develop, and oversee the implementation of 90 days departmental action plans
 Ensure subscriber loyalty is increased through the effective design and implementation of activation and scoring service delivery.
 Ensure that internal procedures are correctly implemented, properly maintained and effectively communicated to ensure good quality service delivery
 Make recommendations to improve systems and applications to enhance services to corporate clients
 Facilitate the credit control team and determine that the team is well aware of all postpaid packages
 Ensure swift response to all inquiries submitted to activation and scoring teams through all concerned channels(EBU, Helpdesk, Business Sales and others)
 Make sure that there is sufficient availability of credit control staff for daily operations and establish schedules accordingly
 Evaluate, develop and reengineer policies; processes and procedures where necessary to ensure continuous improvement

Skills

Competencies
Knowledge:
General knowledge of the overall business
Information management
Performance appraisal
Performance enhancement and improvements
Data Reporting
Service level agreement management
Telecommunications Industry knowledge
Bad Debt management & billing system knowledge
Digital Archive
Technotary
Skills / physical competencies:
Problem solving & conflict resolution
Project management skills
Stress management
Negotiation
Planning and budgeting
Team Management
Decision Making
IT skills
Communication, interpersonal and reporting
Relationship management
Behavioral qualities:
Attention to detail
Decisive
People interaction
Quality assurance
Results orientated
Team Player
Being Thorough
Logical & analytical
Honesty and Integrity

Qualifications

Minimum Requirements
Education:
Bachelor degree in Business Management, finance, customer experience or equivalent
Experience:
8 years of experience inclusive of 5 years in the relevant field
Training:
 Introductory and intermediate telecoms training
Risk management
CRM management
Customer Experience Management
Auditing & Monitoring
Credit control and bad debt management
Knowledge of the billing system
People and work force management
Performance management

Job Location

Afghanistan - Kabul
AF AF 12

Education:

Bachelors Degree, Business Administration

Submission Guideline

Interested Afghan Nationals can send their applications and resumes (with three valid references) by October 14, 2018

Please mention the name of the position you are applying in your email subject line.
Applications received after the deadline and those, which do not meet the requirements mentioned above, will not be considered.
Only shortlisted candidates will be contacted for the interview (s).

Submission Email

careers.af@mtn.com

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