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Senior IT Technician

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About Asia Bridge Telecom

-Established with a vision of Quality in services, Asia Bridge Telecom was founded in the year 2017 to meet the needs of emerging regional ICT markets. Asia Bridge Telecom, a leading internet service provider, has evolved into a full-range internet and business solutions provider. In the last years company earned a reputation for fast, stable internet access and innovative internet solution for both individual and corporate customers.

Asia Bridge Telecom is a company driven to provide clients with a complete solution to their current and future Internet and private network needs. The company's client’s base includes all consumers from small- to large-sized businesses, including start-ups.

At Asia Bridge Telecom, we are passionate about our business and rely on our core principles, to guide our decisions and actions, ensuring that everything we do is beneficial to our clients, the company, and our partners. Our continuous quest to partners will be with the best and most advanced providers of internet, communications and security solutions. Asia Bridge Telecom offers the latest solutions that allow customer to be more connected, more mobile, and more secure than ever before.
Our focus is on satisfying client needs. We work together with our clients to better understand their business requirements. With an unwavering philosophy of doing it right the first time, we have developed a track record that speaks for itself and the fact that a good part of our business is repeat and referral is an endorsement we are proud of.
By connecting the world, working with others, and advocating for equal access to the Internet, the Internet Society strives to make the world a better place.

Job Summary

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Job Details

Date Posted: 22 Oct 2018 Reference: ABT Senior IT Technician VA 0-018
Closing Date: 22 Nov 2018 Work Type: Full Time
Number of Vacancies: 5 Gender: Any
Functional Area: Sales/Marketing Open Ended: NO
Nationality: Afghan Salary Range: As per company salary scale
Contract Type: Long-term Years of Experience: 3 Year(s)
Contract Duration: 1 Year(s) & 0 Month(s) Extension Possibility: No
Probation Period: 3 Months

Duties and Responsibilities

Detailed responsibilities of the Senior IT Technician are as following:
• Answer phones – Politely and speak clearly and confidently at all times.
• Complete projects within the time constraints provided by your manager.
• Articulate to customer the issue and resolution to trouble tickets.
• Understand ticketing system and billing procedures.
• Document all steps taken to resolve all trouble tickets.
• Document any undocumented processes for other technicians to reference when facing a new issue.
• Articulate to other staff the steps taken on a trouble ticket and be willing to ask for assistance when you are stuck or research and approach appropriate staff before implementing a resolution.
• Know when an issue is beyond your capabilities and articulate to upper level/seasoned technician’s steps you’ve already taken to try to resolve.
• Provide afterhours, holiday work and support as needed.
• Provide night shift support as needed
• :Troubleshoot customer network
• Install Customer site link and activate it
• Install Company Sites link and devices
• Setup an email account, forward, distribution group for customer
• Setup email on a mobile device (Blackberry, iPhone, iPad, Droid, etc)
• Configure Email client on a Mac or PC
• Perform a site email provider cutover from start to finish
• Troubleshoot loss of network drive connectivity
• Configure and Deploy ACS managed service software
Other Duties as may arise from time to time and as may be assigned to the employee

Qualifications

• BS degree in Computer Science
• MCSE/CCNA/CCNP Will be preferable
• Basic Knowledge of MikroTek.
• Confident and dynamic personality.
Qualifications
Education
High School Graduate

Experience:

Must have prior experience as a IT Technician– Experience with ISP or Telecom Sector is highly preferred

Job Location

Afghanistan - Kabul
AF AF 12

Education:

Bachelors Degree,

Submission Guideline

Applications must be submitted through e-mail to this address: Subject line must be (ABT IT Technician VA 0-018) or your application may not be considered.

Note: Only short-listed candidates will be notified.

Submission Email

hr@asiabtelecom.com

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