Call Center Agent

High School   Kabul, Afghanistan Full Time 2066
Date Posted:Sep 25, 2018
Reference:OTA/021
Closing Date:Oct 14, 2018
Work Type:Full Time
Number of Vacancies:4
Gender:Female
Functional Area:Services
Nationality:Afghan
Salary Range:Salary is negotiable
Years of Experience:1 Year
Contract Duration:Open Ended
Extension Possibility:Yes
Contract Type:Long-term
Probation Period:3 months
Required Languages:

About Online Trading Academy:

Founded: 2018  https://www.ota.af/

The Online Trading Academy is a professional institution to support the training needs on financial markets for the people of Afghanistan. The academy provides the best in class training for trading in various financial instruments like stocks, indices, bonds, futures, options etc. across currency (FOREX), Commodity (Bullion like metals, gold etc.) and securities market (Equity). The Academy imparts education to students, professionals and various other market participants on how to trade(buy and sell) in world financial markets for income and wealth creation. Training is provided for both theoretical understanding, and in practical application (on livestock markets),

Job Summary:

The call center agent’s primary responsibility is to respond to inquiries of the clients through inbound calls and to provide necessary information to the potential clients through outbound calls. The position reports to the Call Center Team Leader.

Skills Required:

Not available

Provinces to travel:

Skills Description:

-

Duties & Responsibilities:


Responsible for reaching the Call Center Target from quantity and quality perspective

Resolve customer’s inquiries and Complain on time

Answer to customers’ inquiries and solving the problems online using Call Center Provided facilities, information and own knowledge and training obtained regarding Call Center

Response all customers’ calls which land up in Call Center according to standard Call Center Scripts and touch points

Being on time and perform all works given in for Call Center Agent by Call Center Supervisor

Any extra tasks and assignments are given by the Call Center supervisor

To maintain adherence to discipline and professional attitudes with internal and external customers

Ability to achieve daily and monthly quantity targets and quality standards.

Job Location:

Afghanistan, Kabul

Qualifications:


High school graduate, bachelor degree will be preferred

1-2 years of experience in customer service or mentioned related fields

Result oriented and ambitious.

Excellent communication skill both verbal and written

Should be fluent in Dari and Pashto, fluency in English is a plus.

Basic knowledge of computer especially MS. Office

Job Keywords:

Call Center Agent
This job is expired