Manager Activation & Scoring

Bachelor's Degree   Kabul, Afghanistan Full Time 892
Date Posted:Oct 9, 2018
Reference:MTNA HR 2018 - 10
Closing Date:Oct 13, 2018
Work Type:Full Time
Number of Vacancies:1
Gender:Any
Functional Area:Business Administration
Nationality:Afghan
Salary Range:Salary is negotiable
Years of Experience:5 Years
Contract Duration:Open Ended
Extension Possibility:Yes
Contract Type:Permanent
Probation Period:3 months
Required Languages:

About MTN Afghanistan:

MTN Afghanistan is the subsidiary company of MTN Group operating in 21 countries with a subscriber base of over 100 Millions. MTN provides GSM services in Afghanistan. We are looking for qualified and experienced candidates to fill the vacant position(s).

Job Summary:

Mission/ Core purpose of the Job :
Manage and lead activation & Credit Control teams to ensure the processes of Credit Control, Post-paid SIM registration & activation, bill collection and bad debt management KPIs are met as per the divisional and organizational goals

Skills Required:

Not available

Provinces to travel:

Skills Description:

Competencies
Knowledge:
General knowledge of the overall business
Information management
Performance appraisal
Performance enhancement and improvements
Data Reporting
Service level agreement management
Telecommunications Industry knowledge
Bad Debt management & billing system knowledge
Digital Archive
Technotary
Skills / physical competencies:
Problem solving & conflict resolution
Project management skills
Stress management
Negotiation
Planning and budgeting
Team Management
Decision Making
IT skills
Communication, interpersonal and reporting
Relationship management
Behavioral qualities:
Attention to detail
Decisive
People interaction
Quality assurance
Results orientated
Team Player
Being Thorough
Logical & analytical
Honesty and Integrity

Duties & Responsibilities:

Key Tasks:
 Communicate and coordinate with other departments to swift postpaid SIM activation procedure.
 Ensure activation of postpaid contracts is based on the approved process and product notes.
 Prepare weekly & monthly dashboard reports for management review containing all problems, obstacles, progresses and quality of service provided for activation & credit control section.
 Review postpaid activation requests for potential associated risks and accordingly assign credit vetting.
 Pre & Post scoring of postpaid accounts in accordance to the predefined checklist
 Ensure timely review of postpaid usage and credit control for all postpaid base.
 Bad Debt Management
 Follow up the postpaid risk and collection to meet the departmental level targets
 Ensure registration of postpaid contracts is based on ATRA SIM registration guidelines.
 Implement, maintain and communicate internal procedures to ensure good quality service delivery
 evaluate all department level reports related to Credit Control, risk and collection and activation functions and ensure delivery of reports on daily. Weekly and monthly frequency
 Supervising bill collection of overdue invoices according to Credit Control Policy
 Liaises with supporting departments e.g. Revenue assurance, roaming and IT for fraud cases.
 Ensure credit control team is well aware of all postpaid packages
 Follow up & take ownership of cases pending resolution to IT, Finance, EBU to meet the SLA
 Ensure workload planning and work schedule support the organization’s financial objectives and customer expectations
 Ensure regularly clearance of churn postpaid subscribers into systems

 Enhance team performance by regular on job coaching and establish required trainings in coordination with training and quality team.
 Prepares departmental budgets, identifying operational and individual requirements in order to achieve departmental objectives
 Develop, and oversee the implementation of 90 days departmental action plans
 Ensure subscriber loyalty is increased through the effective design and implementation of activation and scoring service delivery.
 Ensure that internal procedures are correctly implemented, properly maintained and effectively communicated to ensure good quality service delivery
 Make recommendations to improve systems and applications to enhance services to corporate clients
 Facilitate the credit control team and determine that the team is well aware of all postpaid packages
 Ensure swift response to all inquiries submitted to activation and scoring teams through all concerned channels(EBU, Helpdesk, Business Sales and others)
 Make sure that there is sufficient availability of credit control staff for daily operations and establish schedules accordingly
 Evaluate, develop and reengineer policies; processes and procedures where necessary to ensure continuous improvement

Job Location:

Afghanistan, Kabul

Qualifications:

Minimum Requirements
Education:
Bachelor degree in Business Management, finance, customer experience or equivalent
Experience:
8 years of experience inclusive of 5 years in the relevant field
Training:
 Introductory and intermediate telecoms training
Risk management
CRM management
Customer Experience Management
Auditing & Monitoring
Credit control and bad debt management
Knowledge of the billing system
People and work force management
Performance management

Job Keywords:

Manager Activation & Scoring
This job is expired