|Date Posted:||Oct 9, 2018|
|Reference:||MTNA HR 2018 - 10|
|Closing Date:||Oct 13, 2018|
|Work Type:||Full Time|
|Number of Vacancies:||1|
|Functional Area:||Business Administration|
|Salary Range:||Salary is negotiableNone|
|Years of Experience:||5 Years|
|Contract Duration:||Open Ended|
|Probation Period:||3 months|
About MTN Afghanistan:
MTN Afghanistan is the subsidiary company of MTN Group operating in 21 countries with a subscriber base of over 100 Millions. MTN provides GSM services in Afghanistan. We are looking for qualified and experienced candidates to fill the vacant position(s).
Mission/ Core purpose of the Job :
Manage and lead activation & Credit Control teams to ensure the processes of Credit Control, Post-paid SIM registration & activation, bill collection and bad debt management KPIs are met as per the divisional and organizational goals
Provinces to travel:
General knowledge of the overall business
Performance enhancement and improvements
Service level agreement management
Telecommunications Industry knowledge
Bad Debt management & billing system knowledge
Skills / physical competencies:
Problem solving & conflict resolution
Project management skills
Planning and budgeting
Communication, interpersonal and reporting
Attention to detail
Logical & analytical
Honesty and Integrity
Duties & Responsibilities:
Communicate and coordinate with other departments to swift postpaid SIM activation procedure.
Ensure activation of postpaid contracts is based on the approved process and product notes.
Prepare weekly & monthly dashboard reports for management review containing all problems, obstacles, progresses and quality of service provided for activation & credit control section.
Review postpaid activation requests for potential associated risks and accordingly assign credit vetting.
Pre & Post scoring of postpaid accounts in accordance to the predefined checklist
Ensure timely review of postpaid usage and credit control for all postpaid base.
Bad Debt Management
Follow up the postpaid risk and collection to meet the departmental level targets
Ensure registration of postpaid contracts is based on ATRA SIM registration guidelines.
Implement, maintain and communicate internal procedures to ensure good quality service delivery
evaluate all department level reports related to Credit Control, risk and collection and activation functions and ensure delivery of reports on daily. Weekly and monthly frequency
Supervising bill collection of overdue invoices according to Credit Control Policy
Liaises with supporting departments e.g. Revenue assurance, roaming and IT for fraud cases.
Ensure credit control team is well aware of all postpaid packages
Follow up & take ownership of cases pending resolution to IT, Finance, EBU to meet the SLA
Ensure workload planning and work schedule support the organization’s financial objectives and customer expectations
Ensure regularly clearance of churn postpaid subscribers into systems
Enhance team performance by regular on job coaching and establish required trainings in coordination with training and quality team.
Prepares departmental budgets, identifying operational and individual requirements in order to achieve departmental objectives
Develop, and oversee the implementation of 90 days departmental action plans
Ensure subscriber loyalty is increased through the effective design and implementation of activation and scoring service delivery.
Ensure that internal procedures are correctly implemented, properly maintained and effectively communicated to ensure good quality service delivery
Make recommendations to improve systems and applications to enhance services to corporate clients
Facilitate the credit control team and determine that the team is well aware of all postpaid packages
Ensure swift response to all inquiries submitted to activation and scoring teams through all concerned channels(EBU, Helpdesk, Business Sales and others)
Make sure that there is sufficient availability of credit control staff for daily operations and establish schedules accordingly
Evaluate, develop and reengineer policies; processes and procedures where necessary to ensure continuous improvement
Job Location:Afghanistan, Kabul
Bachelor degree in Business Management, finance, customer experience or equivalent
8 years of experience inclusive of 5 years in the relevant field
Introductory and intermediate telecoms training
Customer Experience Management
Auditing & Monitoring
Credit control and bad debt management
Knowledge of the billing system
People and work force management