|Date Posted:||Oct 22, 2018|
|Reference:||ABT Senior IT Technician VA 0-018|
|Closing Date:||Nov 21, 2018|
|Work Type:||Full Time|
|Number of Vacancies:||5|
|Salary Range:||Salary is negotiableNone|
|Years of Experience:||3 Years|
|Contract Duration:||Open Ended|
|Probation Period:||3 months|
Provinces to travel:
Duties & Responsibilities:
Detailed responsibilities of the Senior IT Technician are as following:
Answer phones – Politely and speak clearly and confidently at all times.
Complete projects within the time constraints provided by your manager.
Articulate to customer the issue and resolution to trouble tickets.
Understand ticketing system and billing procedures.
Document all steps taken to resolve all trouble tickets.
Document any undocumented processes for other technicians to reference when facing a new issue.
Articulate to other staff the steps taken on a trouble ticket and be willing to ask for assistance when you are stuck or research and approach appropriate staff before implementing a resolution.
Know when an issue is beyond your capabilities and articulate to upper level/seasoned technician’s steps you’ve already taken to try to resolve.
Provide afterhours, holiday work and support as needed.
Provide night shift support as needed
:Troubleshoot customer network
Install Customer site link and activate it
Install Company Sites link and devices
Setup an email account, forward, distribution group for customer
Setup email on a mobile device (Blackberry, iPhone, iPad, Droid, etc)
Configure Email client on a Mac or PC
Perform a site email provider cutover from start to finish
Troubleshoot loss of network drive connectivity
Configure and Deploy ACS managed service software
Other Duties as may arise from time to time and as may be assigned to the employee
Job Location:Afghanistan, Kabul
BS degree in Computer Science
MCSE/CCNA/CCNP Will be preferable
Basic Knowledge of MikroTek.
Confident and dynamic personality.
High School Graduate
Must have prior experience as a IT Technician– Experience with ISP or Telecom Sector is highly preferred