Senior IT Technician

Bachelor's Degree   Kabul, Afghanistan Full Time 1302
Date Posted:Oct 22, 2018
Reference:ABT Senior IT Technician VA 0-018
Closing Date:Nov 21, 2018
Work Type:Full Time
Number of Vacancies:5
Gender:Any
Functional Area:Sales/Marketing
Nationality:Afghan
Salary Range:Salary is negotiable
Years of Experience:3 Years
Contract Duration:Open Ended
Extension Possibility:Yes
Contract Type:Long-term
Probation Period:3 months
Required Languages:

About Asia Bridge Telecom:

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Job Summary:

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Skills Required:

Not available

Provinces to travel:

Skills Description:

Duties & Responsibilities:

Detailed responsibilities of the Senior IT Technician are as following:

Answer phones – Politely and speak clearly and confidently at all times.

Complete projects within the time constraints provided by your manager.

Articulate to customer the issue and resolution to trouble tickets.

Understand ticketing system and billing procedures.

Document all steps taken to resolve all trouble tickets.

Document any undocumented processes for other technicians to reference when facing a new issue.

Articulate to other staff the steps taken on a trouble ticket and be willing to ask for assistance when you are stuck or research and approach appropriate staff before implementing a resolution.

Know when an issue is beyond your capabilities and articulate to upper level/seasoned technician’s steps you’ve already taken to try to resolve.

Provide afterhours, holiday work and support as needed.

Provide night shift support as needed

:Troubleshoot customer network

Install Customer site link and activate it

Install Company Sites link and devices

Setup an email account, forward, distribution group for customer

Setup email on a mobile device (Blackberry, iPhone, iPad, Droid, etc)

Configure Email client on a Mac or PC

Perform a site email provider cutover from start to finish

Troubleshoot loss of network drive connectivity

Configure and Deploy ACS managed service software
Other Duties as may arise from time to time and as may be assigned to the employee

Job Location:

Afghanistan, Kabul

Qualifications:


BS degree in Computer Science

MCSE/CCNA/CCNP Will be preferable

Basic Knowledge of MikroTek.

Confident and dynamic personality.
Qualifications
Education
High School Graduate

Experience:

Must have prior experience as a IT Technician– Experience with ISP or Telecom Sector is highly preferred

Job Keywords:

Senior IT Technician
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