|Date Posted:||Nov 6, 2018|
|Closing Date:||Nov 15, 2018|
|Work Type:||Full Time|
|Number of Vacancies:||1|
|Functional Area:||IT - Software|
|Salary Range:||Salary is negotiableNone|
|Years of Experience:||2 Years|
|Contract Duration:||Open Ended|
|Probation Period:||3 months|
NETLINKS is the fastest growing IT Company in Afghanistan offering wide range of cost effective, scalable and reliable IT Solutions. The company was started a decade ago with a vision to help businesses and government improve their functions by using technology. That one-man-company has grown to 150 plus employees firm offering a wide array of services, providing solutions to more than 2800 companies.
Under the direct supervision of Helpdesk Supervisor and in close coordination with the Site Manager the Helpdesk Technician is responsible to provide first line support on the Information Technology, handling incoming calls, assigning and managing calls, providing general administrative support to the project. The Helpdesk Technician is responsible for regular travels across Afghanistan and providing a range of technical solutions services to the project implementation.
Requires travel to provinces:
Good analytical and problem solving skills.
Excellent client-facing skills.
Excellent written and verbal communication skills.
Ability to deal with difficult callers.
Duties & Responsibilities:
Responsible to provide technical support and assistance for the Afghan Personnel and Pay System (APPS) end users via phone, email and/or visiting in person.
Serve as the first point of contact for customers seeking technical assistance for the Afghan Personnel and Pay System (APPS) over the phone, email and/or in person.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Direct unresolved issues to the next level of support personnel through Trello.
Provide accurate information on APPS and AHRIMS products or services.
Record events and problems and their resolution in the PIMS Helpdesk log system.
Walk the customer through the problem-solving process and pass on any feedback or suggestions by customers to the appropriate internal team.
Identify and suggest possible improvements on procedures.
Stay current with system information, changes and updates.
Any other relevant tasks and responsibilities assigned by the Helpdesk Supervisor.
Job Location:Afghanistan, Kabul
BS degree in Information Technology, Computer Science or equivalent.
Basic knowledge of Linux system including different DBMS are preferable.
At least (2) year proven working experience in enterprise technical support and knowledge of IT and Database Support.
The position requires regular travels across Afghanistan to the site offices of project implementation