Customer Care Officer

High School   Kandahar, Afghanistan Full Time 1307
Date Posted:Dec 8, 2018
Reference:AH/VA/2018-003
Closing Date:Dec 19, 2018
Work Type:Full Time
Number of Vacancies:6
Gender:Any
Functional Area:Call Center
Nationality:Afghan
Salary Range:Salary is negotiable
Years of Experience:2 Years
Contract Duration:Open Ended
Extension Possibility:Yes
Contract Type:Permanent
Probation Period:3 months
Required Languages:96,90,66

About Ariana Hewad Trading Company:

Ariana Hewad: is a company organized and existing under the laws of the Islamic Republic of Afghanistan with registered number (125720) of Ministry of Commerce & Industries holding its principal place of business Head Office at Kabul Afghanistan. To become known as the best trading company we are famous for technical proficiency and moral respect and admiration as a result of the company commitment with its responsibilities with its clients.

Job Summary:

To be an effective communicator and ensure all complaints are acknowledged in timely manner and the process resolve customer dissatisfaction with consideration and fairness.

Skills Required:

Not available

Provinces to travel:

Skills Description:


Excellent communication and interpersonal skills

.Ability to multi-task, work under pressure and meet deadlines required.

Duties & Responsibilities:


Obtains client information by answering telephone calls; interviewing clients; verifying information.

Determines eligibility by comparing client information to requirements.

Establishes policies by entering client information; confirming pricing.

Informs clients by explaining procedures; answering questions; providing information.

Maintains communication equipment by reporting problems.

Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Updates job knowledge by studying new product descriptions; participating in educational opportunities.

Accomplishes sales and organization mission by completing related results as needed.

Determines requirements by working with customers.

Answers inquiries by clarifying desired information; researching, locating, and providing information.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

Maintains call center database by entering information.

Keeps equipment operational by following established procedures; reporting malfunctions.

Updates job knowledge by participating in educational opportunities.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Job Location:

Afghanistan, Kandahar

Qualifications:


Minimum 2 year experience related to the mentioned position.

Good communication skills both oral and written in Pashto, Dari and English.

Interpersonal and team-working skills.

Fast data entry skill.

Strong accuracy and flexibility is required.

Honesty is a must.

Job Keywords:

Customer Care
This job is expired