IT / ISP Technician

Bachelor's Degree   Kabul, Afghanistan Full Time 1539
Date Posted:Jan 16, 2019
Reference:NZ/HRD/2019/005
Closing Date:Feb 14, 2019
Work Type:Full Time
Number of Vacancies:2
Gender:Male
Functional Area:Technical
Nationality:Afghan
Salary Range:Salary is negotiable
Years of Experience:3 Years
Contract Duration:Open Ended
Extension Possibility:Yes
Contract Type:Permanent
Probation Period:3 months
Required Languages:96,90,66

About Network Zone Solution Provider Ltd:

Information Technology Company

Job Summary:

IT / ISP Technician

Skills Required:

Not available

Requires travel to provinces:

No

Skills Description:

Duties & Responsibilities:

1. The position of IT Technician consists of providing technical assistance to computer system users, and answering questions or resolving computer problems for clients in person, via telephone or from remote location. It also consists of providing assistance concerning the use of computer hardware, client network maintenance and software, including printing, installation, word processing, electronic mail, and operating systems.
2. Process new wireless link installations
3. Troubleshoot clients complains via phone or site visit
4. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
5. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
6. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support;
7. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
8. Resolve escalated customer and vendor issues
9. Daily report to line manger
10. Assign clients complain or request to concern department and follow up the issue till the problem solved and make sure 100% client satisfaction
11. Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues
12. Client complain entry in database with full detail and description
13. Answer and record client call and handover it to next shift responsible
14. Send shift report to Help Desk Support Manager
15. Configuration of any kind Router, Access Point, Switch, PTP, CPE…etc.
16. Configuration and mounting CPE (Customer premises equipment) which includes antenna/Outdoor Unit on roof.
17. Follow up and using site survey procedure and mechanism of the company according to the rules & regulation while performing site survey or Installation.
18. Cooperate with NOC in official paper work and emailing
19. Other tasks assigned by the Network Manager.

Job Location:

Afghanistan, Kabul

Qualifications:

1. At Least Bachelor IT or Computer Science degree holders.
2. At least 3 years of experience in IT or relevant field.
3. MCITP (Microsoft Certified IT Professional)
4. CWNA (Certified Wireless Network Associate)
5. Capable of utilizing hand tools and test equipment to perform work.
6. Ability to work independently and resourceful with good initiative and discipline.
7. Willing to work nights & weekends if necessary.
8. Strong Communications skills in Dari, Pashto & English (Verbal & Written)
9. Word processing and/or data entry skills.
10. Organizing and coordinating skills.
11. Strong customer relation & Ability to analyze and solve problems
12. Able to work long hours when needed.
13. Significant proven experience in comparable role within an ISP or Telecoms organization.

Job Keywords:

IT / ISP Technician
This job is expired