Call Center Agents (Etisalat Afghanistan)

High School   Kabul, Afghanistan Full Time 83460
Date Posted:Jan 16, 2019
Closing Date:Feb 15, 2019
Work Type:Full Time
Number of Vacancies:125
Functional Area:Call Center
Salary Range:13700 - 14000 AFG monthly
Years of Experience:1 Year
Contract Duration:Open Ended
Extension Possibility:Yes
Contract Type:Contractor
Probation Period:12 months
Required Languages:96,90,66

About Cristal Universal Group:

Cristal Universal Group of companies is a group of Afghan companies based in Kabul with a nationwide access and registered with Afghanistan Investment Support Agency (AISA), run by a team of young, creative, enthusiastic and vibrant Afghan and international professionals. Cristal Universal Group of companies is highly successful company founded in 2008 in Kabul-Afghanistan; it is growing steadily with qualified and experienced employees and offices in more than 12 different locations in Afghanistan, China & UAE. Our team has vast experience in the field of: Telecommunication Power and generators Logistic services Events management IT management Call center services HVAC System Consultancy Engineering and Construction Operation and maintenance services Security and transport Supply tools and Equipment’s General trading Cleaning services Catering and oil ISP Services Renewable energy Spares management of BTS & Microwave equipment

Job Summary:

We are looking for a Call Center Representatives that will be the liaison between our Client (Etisalat) and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Skills Required:

Not available

Provinces to travel:

Skills Description:

Clear and Effective Communication




Positive Attitude

Duties & Responsibilities:

To be flexible 24/7.

Resolve Customers’ Inquiries & Complains on time.

Report directly to Call Center Respective Team Leader.

Any extra task(s) and assignment(s) given by call center supervisor.

Responsible for reaching the Call Center Target from quantity and quality perspective.

Answering to Customers’ inquiries and solving the problems online using Call Center provided facilities, information and own knowledge and training obtained regarding Call Center.

Assigning the complaints with required data that can’t be solved immediately as 1st call resolution to related department as per existing protocol with concern departments (KPI).

Feeding the nature of complaints and enquiries in existing software (Call Reasons & TTS) for further reference, correspondence and reporting.

Response all Customers’ calls which land up in Call Center 888 help line according to standard Call Center Scripts.

Being on time and perform all works given in for Call Center Agent by Call Center Team supervisor & WFM.

To maintain adherence, cleanness, tidiness, discipline and professional attitude with internal and external customers.

Job Location:

Afghanistan, Kabul


High School or University Graduates

Should be fluently familiar in English, Dari and Pashto.

Basic computer and Ms. Office skills

Female candidates are highly encouraged to apply.

Job Keywords:

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