ATM Technical Support Officer

Bachelor's Degree   Kabul, Afghanistan Full Time 768
Date Posted:Feb 4, 2019
Reference:“BMA//2019//009
Closing Date:Feb 19, 2019
Work Type:Full Time
Number of Vacancies:1
Gender:Any
Functional Area:Banking
Nationality:Afghan
Salary Range:Salary is negotiable
Years of Experience:2 Years
Contract Duration:Open Ended
Extension Possibility:Yes
Contract Type:Permanent
Probation Period:3 months
Required Languages:90,66,94

About Bank-e-Millie Afghan:

Founded: 2012

Bank-e-Millie Afghan Bank-e- Millie Afghan (BMA) was the first financial institution established in Afghanistan in 1933. Similarly, it was the first financial institution established in a public private partnership set up with 72 percent share held by private sector. As a first bank in Afghanistan, BMA introduced formal banking services to the people and government of Islamic Republic of Afghanistan. Since then, the banks competitive strength and ongoing market leadership philosophy lays in its strong capital base and proven trustworthiness. In 1976, it was fully nationalized by the government of Afghanistan. Since its establishment, BMA is a leading banking in providing modern and secure banking services. Securing depositors' funds is the top priority of the bank. At the same time, the bank is contributing considerably to the development of manufacturing, agriculture, services, and international trade in the country. BMA is operating based on strong corporate governance principles, financial risk management and strict compliance to keep its credibility and trust. BMA has 15 city branches in Kabul and 21 provincial branches and equity investments in United States of America and England. And it is celebrating its 84th years of fame.

Job Summary:

The position is responsible for monitoring ATM network and hardware to be maintained at all times.

Skills Required:

Not available

Provinces to travel:

Skills Description:


Tertiary qualification with minimum Diploma in information technology

At least 2 years' experience in hardware and ATM maintenance.

Good knowledge and understanding of ATM

Proficient in General/Desktop Microsoft Applications.

Intermediate technical skills.

Intermediate technical skills in Policies and Procedures.

Intermediate technical skills in Safety & Security.

Duties & Responsibilities:

Duties and Responsibilities

Troubleshoot and maintain ATM systems ensuring ATM uptime at all times escalation to IT for
any network related issues ensuring resolution in a timely manner and minimizing customer
impact.

Ensure cleanliness of ATM off sites and neat display of Bank's branding and signage is
maintained at all times.

Monitoring fault tracking systems and initiating first line maintenance activities with customer
branch staff.

Talking callers through possible fault resolution on their devices

Supporting individual branch customers to successfully resolve first-line maintenance problems
with machines in their branch.

Ensure all reported device related issues are logged timely and accurately, using the
appropriate software.

Ability to meet call-handling performance targets under pressure.

Experience of working in a Customer Services/ Help Desk Environment

Making daily plan for the location which they need to be visited

Performing the ATM full maintenance

Fixing of All ATMs problem

Assisting branches if their ATMs are facing with problem

Installation of new ATM parts

Installation and removal of ATMs

Monitoring of ATMs CCTV Cameras

Regular check of ATM power system

Job Location:

Afghanistan, Kabul

Qualifications:


Bachelor Degree, related to IT

A+ Hardware

Network +

MCSE

Job Keywords:

ATM Technical Support Officer
This job is expired