|Date Posted:||Feb 5, 2019|
|Reference:||IT Helpdesk Engineer (Night Shift)|
|Closing Date:||Feb 27, 2019|
|Work Type:||Part Time|
|Number of Vacancies:||1|
|Salary Range:||Salary is negotiableNone|
|Years of Experience:||3 Years|
|Probation Period:||3 months|
About Afghan Wireless Communication Company:
The Afghan Wireless Company is the first and the biggest GSM provider in Afghanistan.
IT Helpdesk Engineer to provide fast and useful technical assistance on computer systems. The IT Helpdesk Engineer will answer queries on basic technical issues and offer advice to solve them.
IT Helpdesk Engineer must have good technical knowledge and be able to communicate effectively to understand the problem and be able to communicate effectively to understand the problem and explain its solution.
Provinces to travel:
BSc/ in IT, Computer Science
Duties & Responsibilities:
The IT Helpdesk Engineer is mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the size and structure of the organization, but may include:
installing and configuring computer hardware operating systems and applications
Configure, deploy, and support desktops, laptops, and other end-user devices.
Handle service requests, troubleshoot and resolve issues in a thorough, timely, and professional manner.
Serve as the first point of contact for customers seeking technical assistance over the phone or email.
monitoring and maintaining computer systems and networks;
troubleshooting system and network problems and diagnosing and solving hardware or software faults;
providing support including procedural documentation and relevant reports;
following diagrams and written instructions to repair a fault or set up a system;
supporting the roll-out of new applications;
setting up new users' accounts and profiles and dealing with password issues;
working continuously on a task until completion (or referral to third parties, if appropriate);
prioritizing and managing many open cases at one time;
Perform remote troubleshooting through diagnostic techniques.
Determine the best solution based on the issue and details provided by customers.
rapidly establishing a good working relationship with customers and other professionals,
Conducting electrical safety checks on computer equipment.
Identify and escalate situations requiring urgent attention.
Track and route problems and requests and document resolutions.
Maintain up-to-date skills for all endusers hardware and software troubleshooting.
Accept escalations and provide guidance to other Help Desk team members when required.
Maintain open, positive and professional communication with endusers/clients, fellow employees and management.
Ability to deal with customers of all temperaments; possess the ability to maintain appropriate communication with customers over the phone or via email.
Contribute to improving customer support by actively responding to queries and handling complaints.
Establish best practices through the entire technical support process
Follow up with customers to identify areas of improvement
Priorities job requests received through the IT helpdesk request system.
Ability to manage multiple high priority initiatives in a fast paced highly technical environment.
Remains on-call during off-peak hours to respond to support service issues.
Performs other duties and responsibilities as assigned by the IT Helpdesk Supervisor.
Travel within a working day is sometimes needed and may be required at short notice.
Good understanding of computer systems, mobile devices and other tech products.
Working knowledge of office automation products and computer peripherals, like printers and scanners
Provide accurate information on IT products or services
Follow-up and update customer status and information
Hands-on experience with Windows/Linux/Mac OS environments.
Job Location:Afghanistan, Kabul
BSc/ in IT, Computer Science or relevant field with at least 3 years of relevant experience.
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role