Mobile Device Specialist "Female"

Diploma   Kabul, Afghanistan Full Time 717
Date Posted:Feb 6, 2019
Reference:Mobile Device Specialist "Female"
Closing Date:Feb 27, 2019
Work Type:Full Time
Number of Vacancies:1
Gender:Female
Functional Area:Telecom/Engineering
Nationality:Afghan
Salary Range:Salary is negotiable
Years of Experience:2 Years
Contract Duration: Unspecified
Extension Possibility:Yes
Contract Type:Permanent
Probation Period:3 months
Required Languages:96,90,66

About Afghan Wireless Communication Company:

The Afghan Wireless Company is the first and the biggest GSM provider in Afghanistan.

Job Summary:

Applicant must have working knowledge of all the major brands of mobile phone such as Blackberry, Nokia, Sony Ericsson, Samsung, Apple, HTC or LG so he /she could support AWCC 3G customers and coordinate with AW VAS Department form Customer Service office .

Skills Required:

Not available

Provinces to travel:

Skills Description:

Duties & Responsibilities:

Experience of managing Mobile Devices including Blackberry's, iPad's, iPhone, device connectivity, Windows and Android devices as well as good understanding ITIL / ISO20000 standards
Experience in supporting Mobile Platform iOS (iPhone/iPad), Android, Windows Phone 7
Experience of using mobile device management tools - ActiveSync, MobileIron Exchange and Notes support experience
Knowledge of; Blackberry devices , Blackberry Administration and Blackberry Processes
Have a full understanding of set up, configuration, use of and fault diagnostics for all mobile data handsets, PDA's and Smart-phones. Combining this with troubleshooting data and wireless connectivity faults.
Knowledge and understanding of remote technologies
Knowledge of Computer Networks and connectivity (LAN/WAN/TCP).
A general understanding of the IT architectures (including Web, Databases and Active Directory)
Knowledge and experience of installing and troubleshooting a broad range of applications on desktop including peripherals on Windows 2000/XP/Win7 workstations
Experience of using Call Management software such as Assyst
Knowledge of Outlook clients
Skills And Abilities
* Mobile device management.
* Good knowledge of mobile communications products and services.
* Good knowledge of wireless technologies
* Ability to propose, discuss and evaluate potential solutions, workarounds and resolutions with customers
* High level of discipline concerning security of data and network access
* Ability to demonstrate an understanding for the equality agenda within the business area
* Ability to proactively identify service improvements
* Ability to apply logical thinking to resolving complex support requests and system faults
* Ability to priorities activities in line with SLAs and work to agreed deadlines
* Ability to provide advice and guidance and implement working solutions
* Ability to document standards and procedures, paying attention to detail.
* Ability to adapt to any change in the technical/development environment
* Ability to build customer confidence of systems through simple explanation and demonstration resolution of incident using remote support
* High level technical skills to work with the wide-ranging technical infrastructures that support the customer base
* Good knowledge of network shares and access control permissions
*Ability to supervise/support staff on day-to-day issues, as required
* Awareness of the ISO/IEC 20000 standard/ITIL Service Management framework and related processes
* Excellent Interpersonal Skills
* Good verbal and written communication
* Articulate IT issues to clients in a diplomatic, concise and constructive manner
* Good customer service skills

Job Location:

Afghanistan, Kabul

Qualifications:

Diploma in Telecommunication/Electrical/Electronic/Computer Engineering or Computer Science related Certificate. At least one to two years’ experience

Job Keywords:

Mobile Device Specialist "Female"
This job is expired