|Date Posted:||Jul 9, 2017|
|Closing Date:||Jul 14, 2017|
|Work Type:||Full Time|
|Number of Vacancies:||1|
|Salary Range:||Salary is negotiableNone|
|Years of Experience:||2 Years|
|Contract Duration:||Not specified|
|Probation Period:||3 months|
About Afghanistan International Bank:
Afghanistan International Bank (Incorporated in March 2004) is the first private bank in the country promoted by Asian Development Bank (ADB) and some of the prominent business houses of the country headquartered at Kabul. Within 15 years of commencing business the Bank has grown rapidly throughout the country. AIB believes in developing its people through continuous investment in training and giving larger opportunities to those who grow with the bank. With professional management team ensuring high standards of corporate governance and a professional work environment where every manager is committed to train and develop his people is what makes AIB an employer of choice.
Responsible for assisting with the direction and administration of branch operations. Ensures established policies and procedures are followed. Oversees the provision of a full range of services to customers and prospective customers. Ensures customers are promptly and professionally served. Trains, directs, and assists in supervising branch staff especially in the area of cashiers and performs various branch functions as required.
Duties & Responsibilities:
1. Primary responsibilities for conducting daily operation.
a. Maintain effective control over all key registers of the branches and ensure complying with key exchange processes.
b. Handle the branch main vault as second custodian and ensure availability of physical cash tallying with system records.
c. Perform daily and surprise cash count for all cashiers and verify all cash slips with system based printed report of till contract report and till denominations.
d. Maintain sufficient control over all branches deliverable registers.
e. Authorize cash transaction which is exceeding the senior cashier authorization limit
2. Responsibility for assisting in the supervision of branch operations.
a. Ensures operations are conducted in accordance with established bank’s policies, legal and regulatory requirements, and audit standards. Provides suggestions for improved effectiveness.
b. Ensures branch security. Assists with opening and closing the building in accordance with set hours.
c. Ensures the branch balances all transactions at the close of each day. Proofs Tellers, runs related reports, and balances the vault at the end of each day. Provides assistance to Tellers as needed.
d. Promotes branch business development and seeks to broaden customer base. Actively cross sells bank’s products and services.
e. Completes required reports and records and ensures that branch functions are properly documented
3. Responsibility for establishing and maintaining effective coordination and working relations with branch personnel.
a. Provides assistance, direction, and supervision as needed mainly guidance for CS officers and Tellers.
b. Reviews and monitors the work of branch personnel. Provides suggestions and support as necessary.
c. Assists with orientation of new employees and staff training sessions. Ensures personnel are well trained in all phases of their respective jobs. Performs cross training as necessary.
4. Responsibility for establishing and maintaining effective, professional business relations with customers.
a. Ensures customers' requests and questions are promptly and courteously resolved. Answers customers’ questions or refers appropriately.
b. Ensures customers are informed of bank’s services, products, and policies. Cross sells products and services.
c. Ensures the bank's professional reputation is maintained.
5. Responsibility for related duties as required or assigned.
a. Assists with personnel functions as assigned.
b. Ensures work area is clean, secure, and well maintained.
Education: University degree
Specialized knowledge: Branch Banking
Skills: Customer service management, Effective communication
Abilities: Fluent in English, Dari and Pushto
Professional Certification: Preferred banking leadership
Experience: 2 years in Branch banking