Branch Manager

About Afghan United Bank

Job Summary

The Branch Manager is responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, marketing, customer service and security and safety in accordance with the Bank's objectives/policies. The Branch Manager is ultimately responsible for the profitability and productivity of the branch.

Duties & Responsibilities

1. Provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation.
2. Achieves individual and branch goals through new business sales, referrals and retention of account relationships.
3. Creates a friendly environment in the branch that keeps customers and employees happy, and keeps the business and deposit base growing.
4. Conducts performance evaluation of the branch staff and provide them regular feed-back in order to improve staff’s skills and capabilities.
5. Gives merit to an employee who has done a big contribution in deposit, sales and operation in order for others to follow the example.
6. Sets and follows standards and professionalism for keeping the customers satisfied.
7. Handles the cases of customer complaints which have been escalated from the Branch Operation Manager.
8. Conducts daily sales and operation assessments and monitors every transaction made in the branch.
9. Makes sure that the price of the products or services offered by the branch is competitive and in line with management directives.
10. Sends reports to the Branches General Manager and provides updates of the business status.
11. Controls and reports branch losses, such as loss resulting from incidents such as clerical error or forgery.
12. Participates in community affairs as representative of the Bank and to increase the Bank's visibility and to enhance new and existing business opportunities.
13. In charge of the sanitation and promotes cleanliness in the office.
14. Performs other tasks related to business management whenever required.

Job Requirements

• University degree, preferably in Business Management field.
• At least 3 years experience in managerial level.
• Past managerial experience in Banking will be an advantage.
• Needs to be a leader, a problem-solver and be goal-oriented.
• Ability to analyze and improve processes.
• Ability to work under pressure and meet deadlines.
• Excellent written and verbal communication skills and computer literacy.
• Professional and innovative.
• Persuasiveness and disciplined.

Submission Guideline

The interested candidates can submit their resume with recent photo to: jobs@aub.af

Please mention the position title in the subject line of your e-mail.

Only the short-listed candidates will be invited for interview.

AUB regrettably cannot respond to individual queries in relation to job or on the status of individual applications due to high numbers of applicants. If you have not been contacted within 2 week after the closing date please assume that your application has not been successful.

Functional Area

Banking

Countries

Apply Now