Branch Supervisor

  Sarey
  Afghanistan Unspecified 482
Date Posted:May 25, 2010
Reference:HR27/05/2010
Closing Date:Jun 4, 2010
Work Type:Unspecified
Number of Vacancies:1
Gender:Male
Functional Area:Banking
Nationality:Afghan
Salary Range:Salary is negotiable
Years of Experience:5 Years
Contract Duration:Not specified
Possibility of Contract Extension:Yes
Contract Type:Permanent
Probation Period:Unspecified
Required Languages:

About Sarey:

Founded:  

Job Summary:

Afghanistan International Bank (AIB) is a local commercial bank established March 2004 and registered with Da Afghanistan Bank 'Central Bank of Afghanistan, with its Head Office in Kabul.
The bank has Thirteen Branch Offices in the major cities of the country.

AIB has international shareholders, two Afghan business groups, one Afghan/ American business group and the Asian Development Bank.

Duties & Responsibilities:

Responsible for ensuring customers needs are being handled in a prompt and professional manner by the staff.
- Selling/marketing of Bank’s products/services, handling and caring of customer’s transactions.
- Promotes an atmosphere for quality customer service in the branch.

Key responsibilities:
- Responsible for promoting a high degree of customer service through accuracy, thoroughness and use of sound judgement while performing work in a timely manner
- Helps to resolve customer problems with courtesy and discretion.
- Possesses working knowledge of bank products and services to effectively discover, recommend, and look at the whole customer relationship to sell the appropriate products and/or services.
- Responsible for business development goals as determined by the Management
- Provides leadership and guidance to staff through supervision, orientation, training, staff development, performance appraisal and staff meetings
- Works independently to solve problems/issues, and seeks management’s assistance when appropriate.
- Ensure the efficient day-to-day operation of Customer Service and cash department including: collection of overs and shorts, vault cash, branch recap.
- Responsible for timely End-of-Day and End-of-Month procedures.
- Manages and supervises the purchasing of various supplies within Head Office limits.
- Performs administrative duties including scheduling, assignment of daily duties, writing reports, and statistical reporting.
- Collects, reviews for accuracy and authorizes all branch timesheets, resolving problems prior to forwarding to payroll.
- Assists in the planning, implementation, measurement and evaluation of Bank’s services and products. Recommend policies to the Management to ensure the efficient and effective delivery of services and/or products.
- Other ad-hoc duties as requested by line manager.

Job Requirement:

At least University degree in Accounting, Business or Management principles.
At least three years progressive experience as Branch Supervisor
Knowledge of loan structuring and treasury activities.
- Strong communication and interpersonal skills.
- Posses good organizational skills and an ability to work as part of team.
- Be able to demonstrate initiative and an ability to follow instructions precisely.
- Ability to analyze and solve problems.
- Ability to communicate fluently, both orally and in writing in English, Dari and Pashto.

Job Location:

Afghanistan
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