| Date Posted: | Sep 15, 2018 |
|---|---|
| Reference: | TVG-025 |
| Closing Date: | Oct 14, 2018 |
| Work Type: | Full Time |
| Number of Vacancies: | 45 |
| Gender: | Any |
| Functional Area: | Call Center |
| Nationality: | Afghan |
| Salary Range: | Salary is negotiableNone |
| Years of Experience: | 1 Year |
| Contract Duration: | Not specified |
| Extension Possibility: | No |
| Contract Type: | Contractor |
| Probation Period: | 3 months |
| Required Languages: |
About Think Vision Group:
Think Vision Group (TVG) provides standard and professional services in Strategic Business, Human Resources Management, Catering, Events/Conference Management, Outsourced/Managed Services, and ICT Consulting. TVG also provides internal and overseas Training and Development and Job Placement and Security Services.
Job Summary:
Think Vision Group is recruiting for the position of Call Center Agents for ETISALAT Afghanistan on the regular Basis. Interested candidates whom meet the selection criteria will be notified through email or phone call.
Note: Female candidates are highly encouraged to apply.
Duties & Responsibilities:
Responsible for reaching the Call Center Target from quantity and quality perspective.
Resolve Customers’ Inquiries & Complains on time.
Answering to Customers’ inquiries and solving the problems online using Call Center provided facilities, information and own knowledge and training obtained regarding Call Center.
Assigning the complaints with required data that can’t be solved immediately as 1st call resolution to related department as per existing protocol with concern departments (KPI).
Feeding the nature of complaints and enquiries in existing software (Call Reasons & TTS) for further reference, correspondence and reporting.
Response all Customers’ calls which land up in Call Center 888 help line according to standard Call Center Scripts.
Attend in any shift i.e. early morning, morning, evening, night etc assigned by the team leader
Being on time and perform all works given in for Call Center Agent by Call Center Team supervisor & WFM.
To maintain adherence, cleanness, tidiness, discipline and professional attitude with internal and external customers.
To be flexible 24/7.
Report directly to Call Center Respective Team Leader.
Any extra task(s) and assignment(s) given by call center supervisor.
Job Requirement:
The candidates should meet the below criteria and qualification in order to be considered for the test:
Must be high school graduate, University graduates are preferred
Should be fluent in English, Dari and Pashto - Well spoken, Good in writing and reading
Basic knowledge of computer especially MS. Office