Call Center Agent

  Etisalat Afghanistan
  Afghanistan Unspecified 1251
Date Posted:Oct 4, 2010
Closing Date:Oct 13, 2010
Work Type:Unspecified
Number of Vacancies:10
Functional Area:Public Relations
Salary Range:Salary is negotiable
Years of Experience:Fresh
Contract Duration:Not specified
Possibility of Contract Extension: Yes
Contract Type:Permanent
Probation Period:1 month
Required Languages:

About Etisalat Afghanistan:


Etisalat Afghanistan is a GSM operator established in Afghanistan in 2006 to operate a GSM network across Afghanistan and become the fourth GSM operator in the country. Etisalat Afghanistan is 100% owned by Etisalat U.A.E. Etisalat UAE (the parent company) is the sixth largest company in the Middle East and has subsidiaries in Benin, Burkina Faso, Central African Republic, Egypt, Gabon, Ivory Coast, Niger Saudi Arabia, Sudan, Togo, Tanzania, and Pakistan. We are an equal employment opportunities employer and will ensure development of Afghan nationals by capacity building, using training facilities.

Job Summary:

Call center agents will work closely with the security agencies of Afghanistan in obtaining

Duties & Responsibilities:

1. To help the security agencies in obtaining the required data from our system:
• Providing the right data at the right time to the security authorities.
• Provide cell location data to the security authorities.
• Check all the archive data from our sim registration database.
• Coordinate with distributors, retailers etc in obtaining the forms.
• Being in charge if there is an emergency with any of our staff during non working hours.
2. To achieve established objectives , by:
• Working in accordance with ET Quality standards, procedures and work instructions.
• Observing established performance indicators for call handling,
• Adhering to the schedule.
• Working in close liaison with colleagues to ensure that the highest standard of customer services is attained; giving support or “buddying” colleagues.
• Informing the team leader and/ or supervisor about customer feedback to improve the services offered.
• Giving positive ideas and suggesting optimizing team and working process.
• Maintaining a clean and tidy working environment, reporting any non- operational equipment.

Job Requirement:

• Organizational awareness
• Technical and professional Expertise
• Concern for Quality and accuracy
• Analytical thinking and problem solving
• Commercial acumen
• Customer focus
• Interpersonal skills
• Team work and Co-operation
• Communication skills
• Results Orientation
• Initiative and pro-activity
• Achievement and perseverance motivation
• Organizational alignment
• Flexibility and adaptability
• Resilience
• Integrity
• Self Development
• At least high school Graduate.
• Computer skills- proficient with office package
1. Excellent knowledge of English (Oral as well as written) – Dari and Pashto

Job Location:

This job is expired