About

Job Summary

Call center agents will work closely with the security agencies of Afghanistan in obtaining

Duties & Responsibilities

1. To help the security agencies in obtaining the required data from our system:
• Providing the right data at the right time to the security authorities.
• Provide cell location data to the security authorities.
• Check all the archive data from our sim registration database.
• Coordinate with distributors, retailers etc in obtaining the forms.
• Being in charge if there is an emergency with any of our staff during non working hours.
2. To achieve established objectives , by:
• Working in accordance with ET Quality standards, procedures and work instructions.
• Observing established performance indicators for call handling,
• Adhering to the schedule.
• Working in close liaison with colleagues to ensure that the highest standard of customer services is attained; giving support or “buddying” colleagues.
• Informing the team leader and/ or supervisor about customer feedback to improve the services offered.
• Giving positive ideas and suggesting optimizing team and working process.
• Maintaining a clean and tidy working environment, reporting any non- operational equipment.

Job Requirements

• Organizational awareness
• Technical and professional Expertise
• Concern for Quality and accuracy
• Analytical thinking and problem solving
• Commercial acumen
• Customer focus
• Interpersonal skills
• Team work and Co-operation
• Communication skills
• Results Orientation
• Initiative and pro-activity
• Achievement and perseverance motivation
• Organizational alignment
• Flexibility and adaptability
• Resilience
• Integrity
• Self Development
Education
• At least high school Graduate.
• Computer skills- proficient with office package
1. Excellent knowledge of English (Oral as well as written) – Dari and Pashto

Submission Guideline

Only short-listed candidates whose applications responds to the above criteria will be contacted for interview.
The Subject line of your email must indicate the exact position and the Vacancy Number.

Address:Shahr-E-Naw, Charahe haji yaqoub, Shaheed Road Ehsan plaza , Kabul Afghanistan

careers@etisalat.af

Functional Area

Public Relations

Countries

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