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Call Center Agent

FastTaxi, Multi Location

This job is expired
Diploma
Multi Location ()
Full Time
1408

About FastTaxi

Fast Taxi is incorporated company in Afghanistan with principle office at qala e fathullah Kabul Afghanistan Fast Taxi designed an application similar to provide online taxi booking services. The application could be obtained from smart phones application stores, including Apps Store and Play Store. Residents of city can apply for a book request

Job Summary

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Duties & Responsibilities

1.   Answering customer calls and in contact should be able to respond to customer inquiries, provide information about the FastPay services as well as any other general customer information required accordingly.

  1. Obtains client information by answering telephone calls; interviewing clients; verifying information.
  2. Determines eligibility by comparing client information to requirements.
  3. Establishes policies by entering client information; confirming pricing.
  4. Informs clients by explaining procedures; answering questions; providing information.
  5. Maintains communication equipment by reporting problems.
  6. Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  7. Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  8. Managed all inquiries of the call center. Duties included investigation of questions/complaints, forward issues to appropriate parties if needed, request order overrides for eligible members, replace orders when reported missing or damaged, member notification of eligibility and benefits
  9. Periodically communicated with members to administer nutritional assessments
  10. Collected absent physician information to facilitate proper communication and authorization
  11. Initiated reporting and updating members' contact information when necessary

Job Requirements

  • University degree on relevant fields.

·        Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking

  • Minimum of 1 years’ experience.
  • Good knowledge of adult learning methods and different training techniques.
  • Ability to show initiative, manage multiple responsibilities and meet deadlines.
  • Proven skills in effective team work.
  • Fluency in written communication skills in Dari/Pashto and English.
  • Good computer skills, especially MS office.
  • Excellent oral and writing skills in Pashto, Dari and English language.

Submission Guideline

Note: This position is considered only for female.


Academic documents are not needed with application, but can be requested if called for interview. Only short-listed candidates will be informed for interview.

Please do not send your education and work experience document.

Please indicate the Position Title (Call Center Agent Female Position) in the subject of your email and application, otherwise your application will not be considered

Please send your CV to: info@fasttaxiaf.af  

Functional Area

Customer Service

Countries

Post Date

Jul 10, 2019

Closing Date

Jul 20, 2019

Reference

FastTaxi-06

Number of Vacancies

1

Salary Range

As per company salary scale

Years of Experience

1 year

Probation Period

3 month

Contract Type

Fixed-term

Contract Duration

Not Specified

Contract Extensible

true

Minimum Education

Diploma

Gender

Female