Call Center Agent- CCA

About Instatelecom

Insta Telecom is one of the Biggest (ISP) in Afghanistan and WIRELESS CABLE TV MMDS operator in Kandahar, with its corporate office in Kabul and fully functional regional offices in Kandahar, Herat, Mazar, Jalalabad, Ghazni, Helmand &Kanduz. The company is 100% Afghan owned and its nation-wide network and operations are managed by a group of over 100 experienced, trained and qualified Afghans & International experts

Job Summary

CCA will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information.

Duties & Responsibilities

• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information; confirming pricing.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed.

Job Requirements

• High school diploma or equivalent, Computer Science graduates are more preferred
• Proficient in relevant computer applications
• 1-3 years of experience in a call center environment
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately

Submission Guideline

Please send your CV's to jobs@instatelecom.com, make sure you are mentioning the vacancy number in subject line.

Functional Area

Customer Service

Countries

Submission Email

jobs@instatelecom.com

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