| Date Posted: | May 20, 2017 |
|---|---|
| Reference: | STT-VA/2017/05/02 |
| Closing Date: | May 30, 2017 |
| Work Type: | Full Time |
| Number of Vacancies: | 3 |
| Gender: | Male |
| Functional Area: | Call Center |
| Nationality: | Afghan |
| Salary Range: | Salary is negotiableNone |
| Years of Experience: | 1 Year |
| Contract Duration: | Not specified |
| Extension Possibility: | Yes |
| Contract Type: | Permanent |
| Probation Period: | 2 months |
| Required Languages: | 90 |
About Sky Travel and Tours:
Sky Travel and Tours Company
Job Summary:
Sky Travel and Tours is looking for a Call Operator that will be able to liaison between our company and its current and potential customer. The job holder is responsible to answer incoming calls from customer who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, provide information, and make appointment and conduct follow up.
Duties & Responsibilities:
Answering incoming calls and respond to the customer’s email
Handle customer inquiries both telephonically and by email
Manage and resolve customer complaints, and provide product and service information to the customer
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintain call center database by entering information
Process orders, forms, and application
Update job knowledge by participating in educational opportunities
Contact businesses and private individuals by phone
Manage large amounts of inbound and outbound calls in a timely manner
Identify customers’ needs, clarify information, research every issue and provide solution and/or alternatives
Deliver prepared sales scripts to persuade potential customers to purchase a product or service
Seize opportunities to upsell products when they arise, and build sustainable relationship with customer
Complete records of telephonic interaction, orders and accounts
Job Requirement:
High school diploma or equivalent
At least one year of work experience in a call center or customer service environment
Proficiency in MS office applications, and fluency in English and local languages (Dari & Pashto) in both forms verbal and written
Knowledge of customer service principle and practices
Knowledge of call center telephony and technology
Verbal and written communication skills
Customer service orientation, and problem solving skills
Attention to detail, and good judgmental and teamwork skills
Listening Skills, ability to multi task, set priorities and manage time effectively
Adaptability to different personality types