Client Relations Officer

About Sarey

Job Summary

The incumbent of the position is responsible for serving the role of first point of contact for all potential new clients at branch; and providing adequate information to clients regarding loan products and services in a timely manner.

Duties & Responsibilities

MAIN RESPONSIBILITIES AND TASKS
1.Meets and greets all new clients coming to the FMFB-A for receiving the bank Services,Products and Advices.

2. Registers new clients by doing initial consultation; and providing them with adequate and Update information regarding the FMFB-A nature and scope of work, vision, mission,Procedures and commitment.

3. Conducts data entry of all potential clients; prepare their records and updates them regularly.

4. Refers qualified clients to appropriate loan officer and makes appointment for their meeting.

5. Any other task assigned by the respective supervisor/s.

6. Ensure full compliance with the relevant/prevailing FMFB policies / procedures; and Full alignment with the audit recommendations.

Job Requirements

SPECIFICATIONS (MINIMUM REQUIREMENTS)

A. Education:
At least High School graduation.

B. Experience
At least 3 years hands-on work experience in the same or a similar field.

C. Skills:
Good command of written and spoken English, reasonably computer literate, good
Interpersonal and communication skills with somewhat focus on interviewing skills.

D. Personal Traits:
Having a good sense of humor, and a good understanding of the prevailing market. A good understanding of, believing in, and commitment to the FMFB-A vision and mission; and enthusiasm to the job

Submission Guideline

Interested (Afghan Nationality) candidates, who meet the above-mentioned requirements, are encouraged to submit their completed FMFB standard Application Form along update Resumes/CVs and a cover letter expressing their candidacy to

The First MicroFinanceBank provincial branch, Taliqan main square, Street # 2, Jewelry street, in front of Takhar Walayat gate, Taliqan-Takhat province- Afghanistan

نمایندگی ساحوی اولین بانک قرضه کوچک درولایت تخار، چوک تالقان، سرک دوم، کوچه زرگری ها، مقابل دروازه ولایت، شهر تالقان ولایت تخار- افغانستان.

Electronic applications with completed FMFB standard Application Form (available in www.acbar.org - Downloads option) and update Resumes/CVs and a cover letter should be addressed to Vacancies@fmfb.com.af no later than March 18, 2010.

Your applications without the FMFB employment application form, CV and a covering letter will not be considered for short listing.

Subject line for applications must be: (2010-03/CRO/B 4300/ 0027) or your applications will not be considered.

Only short-listed candidates meeting the requirements of the post will be contacted after the expiry of the deadline.

If an Active Employee of AKDN sister Organization wishes to apply an FMFB positions he/she must share the issue with, and obtain NOC (No Objection Certificate) from His/her current employer in advance and attach it to his CV/Applications. Failure to do so disqualifying him/her for consideration as candidate.

Functional Area

Banking

Countries

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