Client Relations Officer, in Andkhoy district of Faryab

About Sarey

Job Summary

The incumbent of the position is responsible for serving the role of first point of contact for all potential new clients at branch; and providing adequate information to clients regarding loan products and services in a timely manner.

Duties & Responsibilities

MAIN RESPONSIBILITIES AND TASKS

• Provide adequate and update information to all clients (new and repeat, for any product offered by the bank, both for MF and SME lending) coming to branch for receiving the bank services, products and advices

• Registers eligible new clients as POTENTIAL customers in eMerge by doing initial consultation and in accordance with basic eligibility criteria related to each product (age, existence of business, purpose of loan, availability of personal and physical guarantee, etc.) – both for MF and SME lending

• Maintain welcome book, documenting all clients rejected at initial stage. This shall provide records for expansion of products and services being offered by the bank

• Record documentation of loan requests both in physical and eMerge

• Physical loan request form shall include client contact information along with recording of basic financial and other related information of client as per client word of mouth. Loan request must be singed by the client (both for MF and SME)

• Record client application in eMerge as status APPLIED for loan application

• For repeat customers, update client records in eMerge, along with documentation of loan request

• Allocates loan officer for walk-in customer or directs customer file to concerned loan officer (for repeat customers) through file submission to related DBM

Job Requirements

Qualifications (Minimum Requirements)

A. Education:
At least High School graduation

B. Experience
At least 3 years hands-on work experience in the same or a similar field.

Skills:
Good command of written and spoken English, reasonably computer literate, good
Interpersonal and communication skills with somewhat focus on interviewing skills.

Personal Trait:
Having a good sense of humor, and a good understanding of the prevailing market
A good understanding of, believing in, and commitment to the FMFB-A vision and mission;
And Enthusiasm to the job

Submission Guideline

Interested (Afghan Nationality) candidates, who meet the mentioned requirements, are encouraged to submit their update resumes/CVs, FMFB employment application form and a Cover letter expressing their candidacy to

The First Microfinance Bank Sheberghan Branch, Beside Walayat, Bazazee side, Attaee Market, second Floor, Sheberghan City- Jowzjan Province- Afghanistan.

نماینده گی ساحوی اولین بانک قرضه های کوچک در شهر شبرغان، جوار ولایت، رسته بزازی ،عطایی مارکیت، منزل دوم ، شهر شبرغان ، ولایت جوزجان – افغانســـــتان

Electronic applications with completed FMFB Employment Application Form (available in www.acbar.org - Downloads option) and update Resumes/CVs and a cover letter should be addressed to Vacancies@fmfb.com.af no later than February 25, 2010.

Your application without the FMFB employment application form, CV and a covering letter will not be considered for short-listing.

Subject for online application must be: (2010-02/Teller/B 3800/022) or your application will not be considered.

Only short-listed candidates meeting the requirements of the post will be contacted after the expiry of the deadline.

If an Active Employee of AKDN sister Organization wishes to apply an FMFB positions he/she must share the issue with, and obtain NOC (No Objection Certificate) from his/her current employer in advance and attach it to his CV/Applications. Failure to do so disqualifying him/her for consideration as candidate.

Functional Area

Banking

Countries

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