Client Relationship Officer

High School   Badakhshan, Afghanistan Full Time 522
Date Posted:Jul 24, 2019
Closing Date:Aug 8, 2019
Work Type:Full Time
Number of Vacancies:1
Functional Area:Business Administration
Salary Range:As per company salary scale
Years of Experience:2 - 3 Years
Contract Duration: Unspecified
Extension Possibility:No
Contract Type:Permanent
Probation Period:3 months
Required Languages:Dari,Pashto,English

About FMFB:


The First Microfinance Bank - Afghanistan.

Founded in 2004, The First Microfinance Bank - Afghanistan (FMFB-A) is part of the Aga Khan Agency for Microfinance (AKAM), which has programmes in over 10 countries throughout the developing world. FMFB-A's vision is to be recognized as the leading microfinance services provider contributing to poverty alleviation and economic development through the provision of sustainable financial services primarily targeting micro/small businesses and households. The bank provides credit and deposit products to a wide range of clients including micro, small and medium enterprises along with commercial banking and international remittance services.

The bank is also a member of the Global Alliance for Banking on Values (GABV) - an independent network of banks using finance to deliver sustainable economic, social and environmental development. Our values-based banking agenda focuses on providing affordable financial services that promote entrepreneurship, agriculture, incremental housing and clean energy in Afghanistan.

With over 1,100 employees, FMFB-A operates in 14 provinces of Afghanistan through 39 branches. The number of FMFB-A clients across 14 provinces reaches about to 180,000 (men and women) both in rural and urban areas. The FMFB-A loan outstanding and savings values reach to over AFN 6.2 billion and AFN 2.5 billion, respectively.

Job Summary:

The location of this position is in Shughnan Branch and this position is responsible for serving the role of first point of contact for all potential new clients at branch; and providing adequate information to clients regarding loan products and services in a timely manner. 

Skills Required:

Strong Communication Skills

Requires travel to provinces:


Skills Description:

  • Good command of written and spoken English, reasonably computer literate.
  • Good interpersonal and communication skills with somewhat focus on interviewing skills.
  • Having a good sense of humor, and a good understanding of the prevailing market.
  • A good understanding of, believing in, and commitment to the FMFB-A vision and mission; and enthusiasm to the job

Duties & Responsibilities:

  • Meets and greets all new clients coming to the FMFB-A for receiving the bank
  • Services, Products and Advices.
  • Registers new clients by doing initial consultation; and providing them with adequate and update information regarding the FMFB-A nature and scope of work, vision, mission, procedures and commitment.
  • Conducts data entry of all potential clients; prepare their records and updates them regularly.
  • Refers qualified clients to appropriate loan officer and makes appointment for their meeting.
  • Any other task assigned by the respective supervisor/s.

Job Location:

Afghanistan, Badakhshan


  • At least High School graduation.
  • At least 3 years hands-on work experience in the same or a similar field. 

Job Keywords:

• Good command of written and spoken English
This job is expired


Job Advertisement - Client Relationship Officer Shughnan Branch.pdf