Client Relationship Officer

About FMFB

The First Microfinance Bank - Afghanistan.

Founded in 2004, The First Microfinance Bank - Afghanistan (FMFB-A) is part of the Aga Khan Agency for Microfinance (AKAM), which has programmes in over 10 countries throughout the developing world. FMFB-A's vision is to be recognized as the leading microfinance services provider contributing to poverty alleviation and economic development through the provision of sustainable financial services primarily targeting micro/small businesses and households. The bank provides credit and deposit products to a wide range of clients including micro, small and medium enterprises along with commercial banking and international remittance services.

The bank is also a member of the Global Alliance for Banking on Values (GABV) - an independent network of banks using finance to deliver sustainable economic, social and environmental development. Our values-based banking agenda focuses on providing affordable financial services that promote entrepreneurship, agriculture, incremental housing and clean energy in Afghanistan.

With over 1,100 employees, FMFB-A operates in 14 provinces of Afghanistan through 39 branches. The number of FMFB-A clients across 14 provinces reaches about to 180,000 (men and women) both in rural and urban areas. The FMFB-A loan outstanding and savings values reach to over AFN 6.2 billion and AFN 2.5 billion, respectively.

Job Summary

The location of this position is in Shughnan Branch and this position is responsible for serving the role of first point of contact for all potential new clients at branch; and providing adequate information to clients regarding loan products and services in a timely manner. 

Duties & Responsibilities

• Meets and greets all new clients coming to the FMFB-A for receiving the bank
• Services, Products and Advices.
• Registers new clients by doing initial consultation; and providing them with adequate and update information regarding the FMFB-A nature and scope of work, vision, mission, procedures and commitment.
• Conducts data entry of all potential clients; prepare their records and updates them regularly.
• Refers qualified clients to appropriate loan officer and makes appointment for their meeting.
• Any other task assigned by the respective supervisor/s.

Job Requirements

• At least High School graduation.
• At least 3 years hands-on work experience in the same or a similar field. 

• Good command of written and spoken English, reasonably computer literate.
• Good interpersonal and communication skills with somewhat focus on interviewing skills.
• Having a good sense of humor, and a good understanding of the prevailing market.
• A good understanding of, believing in, and commitment to the FMFB-A vision and mission; and enthusiasm to the job

Submission Guideline

If you meet the above requirements, we are encouraging you to apply for this position. Please send us your CV along with a cover letter and fill the FMFB standard job application form (click here to get the form) via email (vacancies@fmfb.com.af).

Please make sure that your email includes the vacancy ID as the subject line.

Note that, only the candidates who are meeting the requirements of the position will be shortlisted.

Functional Area

Business Administration

Countries

Submission Email

vacancies@fmfb.com.af

Attachments

Job Advertisement - Client Relationship Officer Shughnan Branch.pdf

Apply Now