Complain Handling Agent

  Afghanistan Unspecified 272
Date Posted:Dec 27, 2010
Closing Date:Jan 7, 2011
Work Type:Unspecified
Number of Vacancies:1
Functional Area:Sales/Marketing
Salary Range:Salary is negotiable
Years of Experience:Fresh
Contract Duration:Open Ended
Extension Possibility:Yes
Contract Type:Permanent
Probation Period:Unspecified
Required Languages:

About Etisalat Afghanistan:

Etisalat Afghanistan is a GSM operator established in Afghanistan in 2006 to operate a GSM network across Afghanistan and become the fourth GSM operator in the country. Etisalat Afghanistan is 100% owned by Etisalat U.A.E. Etisalat UAE (the parent company) is the sixth largest company in the Middle East and has subsidiaries in Benin, Burkina Faso, Central African Republic, Egypt, Gabon, Ivory Coast, Niger Saudi Arabia, Sudan, Togo, Tanzania, and Pakistan. We are an equal employment opportunities employer and will ensure development of Afghan nationals by capacity building, using training facilities.

Job Summary:

• Handling the customer complaints.
To handle all the complaints which are coming from all sales channels in terms of SIM/SC / Network problems /Network expansion request…etc.

Skills Required:

Not available

Provinces to travel:

Skills Description:

Duties & Responsibilities:

• To inform and investigate the fraud cases with RA dept, and to follow up till the case get closed with its positive results.
• Preparing training materials and train the Etisalat new employees and franchises.
• Making the process of services.
• Preparing and keep the track of complaints reports in Monthly bases.
• Any other task which is assigned by Supervisor, or by the management.

Job Location:



University Degree.
At least 1-2 years experience

Job Keywords:

This job is expired