CSP Representative

  Afghanistan Unspecified 247
Date Posted:Oct 25, 2010
Reference:MTN-HR-2010-125
Closing Date:Oct 30, 2010
Work Type:Unspecified
Number of Vacancies:2
Gender:Male
Functional Area:General
Nationality:Afghan
Salary Range:Salary is negotiable
Years of Experience:2 Years
Contract Duration:Open Ended
Extension Possibility:Yes
Contract Type:Permanent
Probation Period:1 month
Required Languages:

About MTN Afghanistan:

MTN Afghanistan is the subsidiary company of MTN Group operating in 21 countries with a subscriber base of over 100 Millions. MTN provides GSM services in Afghanistan. We are looking for qualified and experienced candidates to fill the vacant position(s).

Job Summary:

Mentioned Below

Skills Required:

Not available

Provinces to travel:

Skills Description:

Duties & Responsibilities:

1. Customer Interaction, Welcoming Customer (greeting customer with smile and confidence)
2. Answering customer queries (Complete knowledge of MTN new offers/promos and all Product and services)
3. MTN Vs. Competitions information ( Providing correct and convincing info)
4. TABS information and usage (complete info and experties of all applications on spot)
5. Achieving sales and service targets (monthly sales target and service KPIs , customer waiting time, complaint resolution and accurate info/on spot
6. Reports (timely and accurate reporting) with right content and style.
7. Team Champion positive attitude (Support Team, Ideas, solutions, cooperation and assist team in achieving goals)

Job Location:

Afghanistan

Qualifications:

1. High School Graduate, Bachelor is desirable.
2. Computer literate. Basic proficiency in word processing and spreadsheets
3. Must be patient and rigorous
4. Ability to maintain strict confidentiality
5. Very good human relations and interpersonal skills
6. Must be fluent in Pashto, Dari and English
7. Very good Communication Skills

Job Keywords:

Customer Service
This job is expired