About MTN Afghanistan

Job Summary

Mentioned Below

Duties & Responsibilities

1. Customer Interaction, Welcoming Customer (greeting customer with smile and confidence)
2. Answering customer queries (Complete knowledge of MTN new offers/promos and all Product and services)
3. MTN Vs. Competitions information ( Providing correct and convincing info)
4. TABS information and usage (complete info and experties of all applications on spot)
5. Achieving sales and service targets (monthly sales target and service KPIs , customer waiting time, complaint resolution and accurate info/on spot
6. Reports (timely and accurate reporting) with right content and style.
7. Team Champion positive attitude (Support Team, Ideas, solutions, cooperation and assist team in achieving goals)
OTHER DUTIES AND RESPONSIBILITIES
As assigned by the CSP Supervisor

Job Requirements

- High School Graduate, Bachelor is desirable.
- Basic proficiency in word processing and spreadsheets
- Must be patient and rigorous
- Ability to maintain strict confidentiality
- Very good human relations and interpersonal skills
other skills:
- Computer literate
- Fluent in English, Pashto and Dari
- Customer Oriented and Team Player
- Ability to negotiate
- Good Management and Communication skills
- Good Counselling, Mediation and Dispute resolution skills

Submission Guideline

Interested Afghan Nationals can send their applications and CVs (with three valid references) to careers@mtn.com.af

Please mentioned the position title in "Subject" line of your email.

Only the applications received from the individuals residing in the mentioned province or neighboring provinces who meet the requirements will be considered and the selected candidate(s) will be contacted after the interviews.

Functional Area

Services

Countries

Apply Now