| Date Posted: | Feb 23, 2011 |
|---|---|
| Reference: | MTN-HR-2011-19 |
| Closing Date: | Feb 27, 2011 |
| Work Type: | Unspecified |
| Number of Vacancies: | 2 |
| Gender: | Male |
| Functional Area: | Services |
| Nationality: | Afghan |
| Salary Range: | Salary is negotiableUSD |
| Years of Experience: | 2 Years |
| Contract Duration: | Not specified |
| Possibility of Contract Extension: | Yes |
| Contract Type: | Permanent |
| Probation Period: | 1 month |
| Required Languages: |
Job Summary:
Mentioned Below
Duties & Responsibilities:
1. Customer Interaction, Welcoming Customer (greeting customer with smile and confidence)
2. Answering customer queries (Complete knowledge of MTN new offers/promos and all Product and services)
3. MTN Vs. Competitions information ( Providing correct and convincing info)
4. TABS information and usage (complete info and experties of all applications on spot)
5. Achieving sales and service targets (monthly sales target and service KPIs , customer waiting time, complaint resolution and accurate info/on spot
6. Reports (timely and accurate reporting) with right content and style.
7. Team Champion positive attitude (Support Team, Ideas, solutions, cooperation and assist team in achieving goals)
OTHER DUTIES AND RESPONSIBILITIES
As assigned by the CSP Supervisor
Job Requirement:
- High School Graduate, Bachelor is desirable.
- Basic proficiency in word processing and spreadsheets
- Must be patient and rigorous
- Ability to maintain strict confidentiality
- Very good human relations and interpersonal skills
other skills:
- Computer literate
- Fluent in English, Pashto and Dari
- Customer Oriented and Team Player
- Ability to negotiate
- Good Management and Communication skills
- Good Counselling, Mediation and Dispute resolution skills
Job Location:
Afghanistan