CSP Representative

  MTN Afghanistan
  Afghanistan Unspecified 1021
Date Posted:Feb 23, 2011
Closing Date:Feb 27, 2011
Work Type:Unspecified
Number of Vacancies:2
Functional Area:Services
Salary Range:Salary is negotiable
Years of Experience:2 Years
Contract Duration:Not specified
Possibility of Contract Extension:Yes
Contract Type:Permanent
Probation Period:1 month
Required Languages:

About MTN Afghanistan:


MTN Afghanistan is the subsidiary company of MTN Group operating in 21 countries with a subscriber base of over 100 Millions. MTN provides GSM services in Afghanistan. We are looking for qualified and experienced candidates to fill the vacant position(s).

Job Summary:

Mentioned Below

Duties & Responsibilities:

1. Customer Interaction, Welcoming Customer (greeting customer with smile and confidence)
2. Answering customer queries (Complete knowledge of MTN new offers/promos and all Product and services)
3. MTN Vs. Competitions information ( Providing correct and convincing info)
4. TABS information and usage (complete info and experties of all applications on spot)
5. Achieving sales and service targets (monthly sales target and service KPIs , customer waiting time, complaint resolution and accurate info/on spot
6. Reports (timely and accurate reporting) with right content and style.
7. Team Champion positive attitude (Support Team, Ideas, solutions, cooperation and assist team in achieving goals)
As assigned by the CSP Supervisor

Job Requirement:

- High School Graduate, Bachelor is desirable.
- Basic proficiency in word processing and spreadsheets
- Must be patient and rigorous
- Ability to maintain strict confidentiality
- Very good human relations and interpersonal skills
other skills:
- Computer literate
- Fluent in English, Pashto and Dari
- Customer Oriented and Team Player
- Ability to negotiate
- Good Management and Communication skills
- Good Counselling, Mediation and Dispute resolution skills

Job Location:

This job is expired