Customer Care Officer

  Muslim English Language Institute
Bachelor's Degree   Afghanistan, Kabul Full Time 2198
Date Posted:Jul 6, 2017
Reference:13
Closing Date:Aug 4, 2017
Work Type:Full Time
Number of Vacancies:1
Gender:Female
Functional Area:Sales/Marketing
Nationality:Afghan
Salary Range:Salary is negotiable
Years of Experience:2 Years
Contract Duration:Not specified
Extension Possibility:Yes
Contract Type:Long-term
Probation Period:Unspecified
Required Languages:

About Muslim English Language Institute:

Founded:  

MELI Established in 2004 to address Afghanistanâ Education & Job future challenges, the mission of MELP has grown to promote a dynamic and capable civil society as a means to solving Afghanistan’s challenges from a grass roots level and by combining local know-how with global innovation. To prepare them taking part in Political, official, economic and social events and preparing proposals for NGOs and Construction companies etc and also to implement the approved projects after discussion with foreing clients in English as a Translator. MELP seeks to be self sustainable, striving to create and manage projects which generate own incomes and reduce dependence on donors. MELP believes in creativity as the engine of change for Afghanistan. MELP teaching environment aims to be dynamic and professional. Great attention and care is given to providing a quality, positive and professional teaching environment to all staff. The dignity of the staff is of utmost concern for the organization as is their professional development. To date, great attention and investment has been given to professional and organizational capacity building, made possible in large extent.

Job Summary:

Muslim English Language Institute needs a female Customer Care Officer at the Head Officer for its customer facilitation and convenience who should have full command over Pushto, Dari, and English to answer the customers’ requests and inquiries over the phone or in person regarding new classes, scheduling and timing, location of campuses, new courses information and so on.

Duties & Responsibilities:

Respond to calls, and provide requested information.

Entertain visitors, and provide requested information.

Attending meetings to discuss the issues regarding customers

Provide positive and negative observations by customers to the management.

Any other relevant tasks may also be assigned to the customer care officer by the management.

Job Requirement:


At least a University degree or higher

At least 2 years of experience with customer care center, Call center or as a receptionist;

Should be available at office full time;

Well versed in speaking/communication.

Have full command on Pushto, Dari, and English
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Job Location:

Afghanistan, Kabul
This job is expired