Customer Management Manager
| Date Posted: | May 17, 2017 |
|---|---|
| Reference: | 042 |
| Closing Date: | May 22, 2017 |
| Work Type: | Full Time |
| Number of Vacancies: | 1 |
| Gender: | Any |
| Functional Area: | Services |
| Nationality: | Afghan |
| Salary Range: | Salary is negotiableNone |
| Years of Experience: | 4 Years |
| Contract Duration: | Not specified |
| Extension Possibility: | Yes |
| Contract Type: | Permanent |
| Probation Period: | 3 months |
| Required Languages: |
About AFTEL:
افغان تیلی کام در 13 ستامبر سال 2005 میلادی به حیث یک شرکت مکمل مخابراتی عرض وجود نمود. شرکت افغان تیلی کام در بدو تأسیس به یگانه شرکت که خدمات موبائیل GSM/3G سلام ، خدمات فایبرنوری ، خدمات تلیفون های دیجیتال لیندار، خدمات انترنیت DSL ، خدمات انترنت وایکمس ، خدمات انترنت Dial Up و خدمات VCN را در سطح کشور تهیه میدارد مبدل ګردیده است. علاوه برین، افغان تیلی کام یگانه شرکت مخابراتی است که شبکه مخابراتی تمامی دوایر دولتی بشمول تمام وزارت خانه ها و سایر دفاتر دولتی را تهیه میدارد که شامل خدمات مخابرۀ صوتی، انترنت و سهولت ویدو کانفرانس برای این دوایر میباشد و فعالیت مخابراتی شرکت افغان تیلی کام نیز از جانب وزارت مخابرات دولت جمهوری اسلامی افغانستان تصویب گردیده است. افغان تیلی کام 155 شهر های کوچک و بزرگ و 34 ولایت کشور را تحت پوشش قرار داده و به زودی تمامی 355 ولسوالی های کشور را نیز تحت پوشش قرارخواهد داد.
Job Summary:
The incumbent will be responsible for managing and understanding the needs of the customer and ensure that communications between all the departments is maintained effectively
Provinces to travel:
Duties & Responsibilities:
The customer service managers work for the satisfaction of the customer needs.
Helping to build good customer relations
Recruiting staff and doing appraisals
Arranging staff meetings
Training and development
Handling complaints and queries (from customers and staff)
Sorting security issues
Financial responsibilities
Arranging promotional events
Determines customer service requirements by maintaining contact with customers
Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
helping to develop a customer service policy for an entire organization
handling face-to-face enquiries from customers
providing help and advice to customers using organization’s products or services
Any other task assigned by Customer Experience Director and Management
Job Location:
Afghanistan, KabulQualifications:
Bachelor Degree in Management or Business
3 years in the Customer Care activities
Should have knowledge of local languages Pashto & Dare & English as well. Typing in Local Language & English is must.
Have strong skill of communications
Must have command over English and local languages