AFTEL, Multi Location
The incumbent will be responsible for managing and understanding the needs of the customer and ensure that communications between all the departments is maintained effectively
The customer service managers work for the satisfaction of the customer needs.
Helping to build good customer relations
Recruiting staff and doing appraisals
Arranging staff meetings
Training and development
Handling complaints and queries (from customers and staff)
Sorting security issues
Financial responsibilities
Arranging promotional events
Determines customer service requirements by maintaining contact with customers
Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
helping to develop a customer service policy for an entire organization
handling face-to-face enquiries from customers
providing help and advice to customers using organization’s products or services
Any other task assigned by Customer Experience Director and Management
Bachelor Degree in Management or Business
3 years in the Customer Care activities
Should have knowledge of local languages Pashto & Dare & English as well. Typing in Local Language & English is must.
Have strong skill of communications
Must have command over English and local languages
Afghan Telecom corporate office
4th Floor Post Parcel Building
Mohammad Jan Khan Watt, Kabul Afghanistan.
Tel: 0202103898
For the application process, you need to fill AFTEL (Afghan Telecom) personal history form from the under mentioned link and send it along with your CV`s www.afghantelecom.af applications which are received without AFTEL personal history form will not be given consideration .only those applications will be considered which respond to the above criteria.
1. Applications will be reviewed thoroughly and only those candidates will be contacted for interviews whose qualifications meet the requirement of the job.
2. Short listed candidates are normally contacted within a week after the deadline for applications.
3. Applicants should have at least two references of the supervisors/co-workers, with whom they have worked.
4. Afghan Telecom is an equal opportunity employer and applications are reviewed based on merits and without regard to applicants race, ethnicity, beliefs, age, gender, marital status and physical or mental disability.
5. In the subject line please mention the vacancy number ,position and province
6. Please attach all your academic documents with work application form in the mentioned email address.
Post Date
May 16, 2017
Closing Date
May 22, 2017
Reference
042
Number of Vacancies
1
Salary Range
Salary is negotiable
Years of Experience
4 years
Probation Period
3 month
Contract Type
Permanent
Contract Duration
Not Specified
Contract Extensible
true
Minimum Education
Bachelor's Degree
Gender
Any
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