Customer Management Manager

 
Bachelor's Degree   Kabul, Afghanistan Full Time 1331
Date Posted:May 17, 2017
Reference:042
Closing Date:May 22, 2017
Work Type:Full Time
Number of Vacancies:1
Gender:Any
Functional Area:Services
Nationality:Afghan
Salary Range:Salary is negotiable
Years of Experience:4 Years
Contract Duration:Open Ended
Extension Possibility:Yes
Contract Type:Permanent
Probation Period:3 months
Required Languages:

About AFTEL:

افغان تیلی کام در 13 ستامبر سال 2005 میلادی به حیث یک شرکت مکمل مخابراتی عرض وجود نمود. شرکت افغان تیلی کام در بدو تأسیس به یگانه شرکت که خدمات موبائیل GSM/3G سلام ، خدمات فایبرنوری ، خدمات تلیفون های دیجیتال لیندار، خدمات انترنیت DSL ، خدمات انترنت وایکمس ، خدمات انترنت Dial Up و خدمات VCN را در سطح کشور تهیه میدارد مبدل ګردیده است. علاوه برین، افغان تیلی کام یگانه شرکت مخابراتی است که شبکه مخابراتی تمامی دوایر دولتی بشمول تمام وزارت خانه ها و سایر دفاتر دولتی را تهیه میدارد که شامل خدمات مخابرۀ صوتی، انترنت و سهولت ویدو کانفرانس برای این دوایر میباشد و فعالیت مخابراتی شرکت افغان تیلی کام نیز از جانب وزارت مخابرات دولت جمهوری اسلامی افغانستان تصویب گردیده است. افغان تیلی کام 155 شهر های کوچک و بزرگ و 34 ولایت کشور را تحت پوشش قرار داده و به زودی تمامی 355 ولسوالی های کشور را نیز تحت پوشش قرارخواهد داد.

Job Summary:

The incumbent will be responsible for managing and understanding the needs of the customer and ensure that communications between all the departments is maintained effectively

Skills Required:

Not available

Provinces to travel:

Skills Description:

Duties & Responsibilities:


The customer service managers work for the satisfaction of the customer needs.

Helping to build good customer relations

Recruiting staff and doing appraisals

Arranging staff meetings

Training and development

Handling complaints and queries (from customers and staff)

Sorting security issues

Financial responsibilities

Arranging promotional events

Determines customer service requirements by maintaining contact with customers

Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes

helping to develop a customer service policy for an entire organization

handling face-to-face enquiries from customers

providing help and advice to customers using organization’s products or services

Any other task assigned by Customer Experience Director and Management

Job Location:

Afghanistan, Kabul

Qualifications:


Bachelor Degree in Management or Business

3 years in the Customer Care activities

Should have knowledge of local languages Pashto & Dare & English as well. Typing in Local Language & English is must.

Have strong skill of communications

Must have command over English and local languages

Job Keywords:

HRD
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