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Customer Management Manager

AFTEL, Multi Location

This job is expired
Bachelor's Degree
Multi Location ()
Full Time
1615

About AFTEL

Job Summary

The incumbent will be responsible for managing and understanding the needs of the customer and ensure that communications between all the departments is maintained effectively

Duties & Responsibilities


The customer service managers work for the satisfaction of the customer needs.

Helping to build good customer relations

Recruiting staff and doing appraisals

Arranging staff meetings

Training and development

Handling complaints and queries (from customers and staff)

Sorting security issues

Financial responsibilities

Arranging promotional events

Determines customer service requirements by maintaining contact with customers

Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes

helping to develop a customer service policy for an entire organization

handling face-to-face enquiries from customers

providing help and advice to customers using organization’s products or services

Any other task assigned by Customer Experience Director and Management

Job Requirements


Bachelor Degree in Management or Business

3 years in the Customer Care activities

Should have knowledge of local languages Pashto & Dare & English as well. Typing in Local Language & English is must.

Have strong skill of communications

Must have command over English and local languages

Submission Guideline

Afghan Telecom corporate office
4th Floor Post Parcel Building
Mohammad Jan Khan Watt, Kabul Afghanistan.
Tel: 0202103898
For the application process, you need to fill AFTEL (Afghan Telecom) personal history form from the under mentioned link and send it along with your CV`s www.afghantelecom.af applications which are received without AFTEL personal history form will not be given consideration .only those applications will be considered which respond to the above criteria.
1. Applications will be reviewed thoroughly and only those candidates will be contacted for interviews whose qualifications meet the requirement of the job.
2. Short listed candidates are normally contacted within a week after the deadline for applications.
3. Applicants should have at least two references of the supervisors/co-workers, with whom they have worked.
4. Afghan Telecom is an equal opportunity employer and applications are reviewed based on merits and without regard to applicants race, ethnicity, beliefs, age, gender, marital status and physical or mental disability.
5. In the subject line please mention the vacancy number ,position and province
6. Please attach all your academic documents with work application form in the mentioned email address.

Functional Area

Services

Countries

Submission Email

hr@afghantelecom.af

Post Date

May 16, 2017

Closing Date

May 22, 2017

Reference

042

Number of Vacancies

1

Salary Range

Salary is negotiable

Years of Experience

4 years

Probation Period

3 month

Contract Type

Permanent

Contract Duration

Not Specified

Contract Extensible

true

Minimum Education

Bachelor's Degree

Gender

Any