Customer Relationship Officer

  Afghanistan International Bank
  Afghanistan Unspecified 452
Date Posted:Aug 25, 2010
Reference:HR03/08/2010
Closing Date:Aug 29, 2010
Work Type:Unspecified
Number of Vacancies:2
Gender:Male
Functional Area:Administrative
Nationality:International
Salary Range:Salary is negotiable
Years of Experience:Fresh
Contract Duration:Not specified
Possibility of Contract Extension:No
Contract Type:Short Term
Probation Period:1 month
Required Languages:

About Afghanistan International Bank:

Founded: 2004  http://www.aib.af

Afghanistan International Bank (Incorporated in March 2004) is the first private bank in the country promoted by Asian Development Bank (ADB) and some of the prominent business houses of the country headquartered at Kabul. Within 15 years of commencing business the Bank has grown rapidly throughout the country. AIB believes in developing its people through continuous investment in training and giving larger opportunities to those who grow with the bank. With professional management team ensuring high standards of corporate governance and a professional work environment where every manager is committed to train and develop his people is what makes AIB an employer of choice.

Job Summary:

Develops and implements marketing plans designed to build relationships with current clients and bring new relationships into the Bank.
•
Marketing of different types of loans and credit facilities that are available, as well as the terms of respective services.
•
Negotiate payment arrangements with customers who have delinquent loans.
•
Handle customer complaints and take appropriate action to resolve them.
•
Examine, evaluate and process applications for credit or loans and control and process accounts.
•
Prepare reports of loans and accounts which have outstanding (unpaid) amounts.
•
Conduct financial and marketing appraisals of clients businesses.
•
Answer enquiries concerning loan balances or commercial accounts, penalties and credit standing of customers.
•
Maintains existing client’s relationships and ensures that clients are fully serviced.
•
Establishes contact with potential clients within the assigned market segment with a view to expand the client base.
•
Conducts agreement negotiations aimed at setting up deals and credit applications.
•
Prepares documentation in accordance with the bank’s guidelines and ensures that documentation is duly signed by the customer.
•
Ensures that credits are granted within approved limits.
•
Takes action in case the customer does not meet credit terms.
•
Follows market and product development

Duties & Responsibilities:

-

Job Requirement:

University degree in business, finance or related field
•
Preferably at least one year experience in marketing of financial services.
•
Familiarity with a range of commercial bank products and operations.
•
Strong Computer skills (Excel, Word etc.)
•
Must be willing to travel within the provinces across Afghanistan.
•
Excellent written and oral communication skills in English, Pashto and Dari.

Job Location:

Afghanistan
This job is expired