Customer Service Assistant
| Date Posted: | Jul 16, 2017 |
|---|---|
| Reference: | AQ0010 |
| Closing Date: | Jul 25, 2017 |
| Work Type: | Full Time |
| Number of Vacancies: | 1 |
| Gender: | Any |
| Functional Area: | General |
| Nationality: | Afghan |
| Salary Range: | Salary is negotiableNone |
| Years of Experience: | 1 Year |
| Contract Duration: | Not specified |
| Extension Possibility: | No |
| Contract Type: | Long-term |
| Probation Period: | Unspecified |
| Required Languages: |
Job Summary:
Responsible for acting as a liaison between customers and company. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
Duties & Responsibilities:
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Work with AQSAAT manager to ensure proper customer service is being delivered.
Any other task assigned by supervisor.
Job Requirement:
Bachelor degree in economics, BBA, B.COM or related areas.
1 year in marketing or sales