Customer Service Assistant

  Aqsaat
Bachelor's Degree   Afghanistan, Kabul Full Time 2105
Date Posted:Jul 16, 2017
Reference:AQ0010
Closing Date:Jul 25, 2017
Work Type:Full Time
Number of Vacancies:1
Gender:Any
Functional Area:General
Nationality:Afghan
Salary Range:Salary is negotiable
Years of Experience:1 Year
Contract Duration:Not specified
Extension Possibility:No
Contract Type:Long-term
Probation Period:Unspecified
Required Languages:

About Aqsaat:

 

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Job Summary:

Responsible for acting as a liaison between customers and company. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.

Duties & Responsibilities:


Resolve customer complaints via phone, email, mail, or social media.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Assist with placement of orders, refunds, or exchanges.

Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Place or cancel orders.

Answer questions about warranties or terms of sale.

Act as the company gatekeeper.

Attempt to persuade customer to reconsider cancellation.

Inform customer of deals and promotions.

Work with AQSAAT manager to ensure proper customer service is being delivered.

Any other task assigned by supervisor.

Job Requirement:

Bachelor degree in economics, BBA, B.COM or related areas.
1 year in marketing or sales

Job Location:

Afghanistan, Kabul
This job is expired