Customer Service Assistant
Aqsaat, Multi Location
About Aqsaat
Job Summary
Responsible for acting as a liaison between customers and company. Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
Duties & Responsibilities
Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Assist with placement of orders, refunds, or exchanges.
Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale.
Act as the company gatekeeper.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Work with AQSAAT manager to ensure proper customer service is being delivered.
Any other task assigned by supervisor.
Job Requirements
Bachelor degree in economics, BBA, B.COM or related areas.
1 year in marketing or sales
Submission Guideline
Female are highly encouraged to apply.
Post Date
Jul 15, 2017
Closing Date
Jul 25, 2017
Reference
AQ0010
Number of Vacancies
1
Salary Range
Salary is negotiable
Years of Experience
1 year
Probation Period
Not Specified
Contract Type
Long-term
Contract Duration
Not Specified
Contract Extensible
false
Minimum Education
Bachelor's Degree
Gender
Any
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