|Date Posted:||Apr 30, 2017|
|Closing Date:||May 29, 2017|
|Work Type:||Full Time|
|Number of Vacancies:||1|
|Salary Range:||Salary is negotiableNone|
|Years of Experience:||3 Years|
|Contract Duration:||Open Ended|
|Probation Period:||3 months|
The Customer Service Executive (CSE) is first point of contact for VFS customers at customer service points of VFS. The primary role of a CSE is to interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. The target is to ensure excellent service standards and maintain high customer satisfaction.
Or Visit our Website www.vfs.af
Provinces to travel:
Results Orientation and Delivery Understands and works towards goals set by others
Understands all regulations associated with the industry
Works within required deadlines
Takes pride in quality of work produced
Seeks clarification and feedback if unsure
Fostering Innovation and Change Resolves problems within own area of work makes suggestions to manager for improvements
Works with team members to try new ideas and solutions to problems
Building Collaborative Relationships Contributes to team discussions
Sees self as a member of the team
Willingly fulfills role as team member
Engaging with People Aware of company goals and objectives
Takes advantage of training and development opportunities offered
Participates in employee engagement schemes
Diversity and Respect Shows respect to others at all times
Shares learning with team
Follows policies and procedures
I treat everyone fairly, with respect and dignity
I am polite, tolerant and patient when dealing with others
Managing our Excellence Manages self in a professional manner
Complies with all policies and procedures
Adheres to all company and industry standards and regulations
Fully compliant with regulations and risk taking measures
Works within remit of the job
Is an ambassador of the company at all times
Duties & Responsibilities:
Develop and support customers as the first point of contact for account opening/onboarding.
Closely coordination with the ‘KYC Unit’ in HO.
Provide platform demonstration to clients and make them understand of platform features to the best understanding of clients.
Process customers cash deposits and withdrawals on priority basis both if cash from the branch or process through bank under the instructions of Settlement Unit (SU).
Attract potential customers by answering product and service questions, suggesting information about company’s products and services.
Providing relevant info about company ensuring clients expectations are met.
Build sustainable relationships of trust through open and interactive communication.
Identify and assess customers need to achieve satisfaction.
Customer service and multi-tasking techniques.
Open customer accounts by recording account information.
Respond promptly to customer inquiries.
Handle and resolve customer complaints in an amicable manner and ensure customers are not delayed.
Communicate and coordinate with internal departments.
Record details of inquiries, comments and complaints.
Keep customer’s information strictly and confidential.
Assist the sales team.
Other duties and responsibilities as assigned by the CSP (Customer Service Point) manager.
Duties allocated to you may change from time to time and you will be notified about the same.
A Customer Service Executive (CSE) must always perform their duties in line with the organization’s policy and procedures, service standards and code of practice. They should operate within their level of authority and responsibilities.
Job Location:Afghanistan, Herat
BBA minimum three years of experience on Customer Service