Customer Service Officer

  Afghanistan Internatinal Bank (AIB)
  Afghanistan Unspecified 473
Date Posted:May 25, 2010
Reference:HR31/05/2010
Closing Date:Jun 4, 2010
Work Type:Unspecified
Number of Vacancies:2
Gender:Male
Functional Area:Administrative
Nationality:Afghan
Salary Range:As per NTA salary scale policy
Years of Experience:2 Years
Contract Duration:Not specified
Extension Possibility:No
Contract Type:Permanent
Probation Period:1 month
Required Languages:

About Afghanistan Internatinal Bank (AIB):

Founded:  

Job Summary:

Please read duties and responsiblities

Duties & Responsibilities:

- Verification of account opening and closing:
- Ensure that proper identification of customers is available according to the existing guidelines and DAB regulations.
- Advise customers as to which types of accounts are suitable for the customer banking needs.
- Provide all relevant account opening forms to the customers and guide them how to fill the application.
- Obtains customers signatures on all relevant forms. Forwarding to SD dept. for data capture.
- Review files to ensure all initial updates have been completed.
- Forwarding Welcome letters and Payment instructions to customers, advising that account is opened / activated.
- Review instruction received from customers and forwarding to SD after due verification.
- Inform Customers about terms and conditions of the services rendered.
- Giving information to the customers regarding account balances, fees and other terms of the various services.
- Files documents systematically.

Job Requirement:

- University degree is preferred.
- 6 months to 1 year experience directly related to Customer Services.
- Strong communication and interpersonal skills.
- Posses good organizational skills and an ability to work as part of team.
- Ability to prepare routine administrative paperwork and records maintenance skills.
- Be able to demonstrate initiative and an ability to follow instructions precisely.
- Ability to analyze and solve problems.
- Ability to communicate fluently, both orally and in writing in English, Dari and Pashto.
- Familiar with a variety of computer applications.
- Fast and accurate data entry skills.

Job Location:

Afghanistan
This job is expired