Customer Service Officer

About Sarey

Job Summary

Please read duties and responsiblities

Duties & Responsibilities

- Verification of account opening and closing:
- Ensure that proper identification of customers is available according to the existing guidelines and DAB regulations.
- Advise customers as to which types of accounts are suitable for the customer banking needs.
- Provide all relevant account opening forms to the customers and guide them how to fill the application.
- Obtains customers signatures on all relevant forms. Forwarding to SD dept. for data capture.
- Review files to ensure all initial updates have been completed.
- Forwarding Welcome letters and Payment instructions to customers, advising that account is opened / activated.
- Review instruction received from customers and forwarding to SD after due verification.
- Inform Customers about terms and conditions of the services rendered.
- Giving information to the customers regarding account balances, fees and other terms of the various services.
- Files documents systematically.

Job Requirements

- University degree is preferred.
- 6 months to 1 year experience directly related to Customer Services.
- Strong communication and interpersonal skills.
- Posses good organizational skills and an ability to work as part of team.
- Ability to prepare routine administrative paperwork and records maintenance skills.
- Be able to demonstrate initiative and an ability to follow instructions precisely.
- Ability to analyze and solve problems.
- Ability to communicate fluently, both orally and in writing in English, Dari and Pashto.
- Familiar with a variety of computer applications.
- Fast and accurate data entry skills.

Submission Guideline

The application consist of a one-page cover letter explaining your interest and suitable for the post and send it along with up-to-date CV before closing date, Interested Afghan Nationals should submit their applications in writing (clearly indicating on the subject line the title of the position and Vacancy Announcement Number) email to: jobs@aib.af Or submit hardcopy at:

Kabul Head Office:
Human Resources Department
Shahabudin Watt, Haji Yaqoob Square,
Shar-e-Naw, Kabul, Afghanistan

Contact: +93 020 255 0 123

(Sunday to Thursday – 08:30am to 05:00pm)

Only short-listed candidates whose applications respond to the above criteria will be contacted for test and interview.

Afghanistan International Bank (AIB) is an Equal Opportunity Employer

Functional Area

Administrative

Countries

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