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Customer Service Officer

Afghanistan International Bank, Multi Location

This job is expired
Multi Location ()
Full Time
648

About Afghanistan International Bank

Job Summary

-

Duties & Responsibilities

•
1.Verification of account opening and closing.

2.Ensure that proper identification of customers is
available according to the existing guidelines and DAB
regulations.

3.Advise customers as to which types of accounts are
suitable for the customer banking needs.

4.Provide all relevant account opening forms to the
customers and guide them how to fill the application.

5.Obtains customers signatures on all relevant forms
Forwarding to SD dept. for data capture.

6.Review files to ensure all initial updates have been
completed.

7.Forwarding Welcome letters and Payment instructions to
customers, advising that account is opened / activated.

8.Review instruction received from customers and forwarding
to SD after due verification.

9.Inform Customers about terms and conditions of the
services rendered.

10.Giving information to the customers regarding account
balances, fees and other terms of the various services.

11.Files documents systematically.

Job Requirements

1.University degree is preferred.

2.Six(6)months to 1 year experience directly related to
Customer Services.

3.Strong communication and interpersonal skills.

4.Posses good organizational skills and an ability to work
as part of team.

5.Ability to prepare routine administrative paperwork and
records maintenance skills.

6.Be able to demonstrate initiative and an ability to
follow instructions precisely.

7.Ability to analyze and solve problems.

8.Ability to communicate fluently, both orally and in
writing in English, Dari and Pashto.

9.Familiar with a variety of computer applications.

10.Fast and accurate data entry skills.

Submission Guideline

The application consist of a one-page cover letter explaining your interest and suitable for the post and send it along with up-to-date CV before closing date, Interested Afghan Nationals should submit their applications in writing (clearly indicating on the subject line the title of the position and Vacancy Announcement Number) email to: jobs@aib.af Or submit hardcopy at:
Kandahar Branch Office:
Shahr-e-Naw, Heart Road, In front of Kandahar Hotel, Kandahar, Afghanistan
Contact: +93 799 90 20 99 and 0700 322 354079-790 2099 / 0700-322 354
(Sunday to Thursday – 08:30am to 05:00pm)
(Saturdays 8:30am to 2:00pm) Only
Only short-listed candidates whose applications respond to the above criteria will be contacted for test and interview.
Afghanistan International

Functional Area

Account/Finance

Countries

Post Date

Nov 22, 2010

Closing Date

Nov 29, 2010

Reference

HR02/11/2010

Number of Vacancies

1

Salary Range

Salary is negotiable

Years of Experience

Fresh

Probation Period

1 month

Contract Type

Permanent

Contract Duration

Not Specified

Contract Extensible

true

Gender

Male